Journeyman IT Systems Administrator - 304610 with Security Clearance

DNI (Delaware Nation Industries); Bath Township (OH); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Premium health benefits

401K match

Disability insurance

Pet insurance

Education reimbursement

Parking & transit

Job summary

DNI (Delaware Nation Industries) is seeking a Network and Computer Systems Administrator to ensure secure and efficient operation of government computer systems and networks. You will monitor tickets, manage access, and coordinate with USAF ESD and CFP while maintaining compliance with DoD directives.

The role requires experience with government IT environments, security certifications, and an active Secret clearance. On-site work and strong teamwork are essential for success.

Qualifications

• High school diploma or equivalent.
• 3–7 years of experience supporting government computer systems or IT customer service.
• Security+ certification or an equivalent DoD 8140-approved certification.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to work independently in a secure environment and maintain an active Secret clearance.

Responsibilities

• Utilize the AF-specified helpdesk tool, monitor tickets, and update status and resolution information.
• Respond to non-ESD tickets, and refer ESD tickets to the appropriate group.
• Identify and implement solutions to non-core issues reported by unit end users.
• Create helpdesk tickets when performing tasks requiring AFNet Federated Administrative rights.
• Validate, coordinate, route, and process access requests for computer, application, AFNet, DAF365, and SharePoint resources, and monitor change requests through closure.
• Coordinate with the USAF Enterprise Service Desk (ESD), Base Communications Focal Point (CFP) and/or other authorized entities as needed.
• Prevent loss of information during operations by using processes to protect and restore information.
• Manage Global Address Listing Distribution groups (email), Microsoft Teams, and SharePoint groups; facilitate initial end-user logon, setup, and training; ensure OneDrive sync; install authorized software.
• Support IT-related tasks for end-user in-processing and out-processing.
• Monitor and implement AFNetOps orders and directives.
• Monitor and resolve discrepancies and vulnerabilities via Wing Cybersecurity Office (WCO).

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Active Directory

DRA

ESD

ARAD

Job description

Description Network and Computer Systems Administrators play a critical role in ensuring the efficient operation, cybersecurity compliance, and safeguarding of the organization's computer systems and network resources. This multifaceted role involves a wide range of responsibilities, including network audits, system administration, and cybersecurity enforcement. Key responsibilities encompass various facets of IT management, including computer maintenance, system administration, implementation of security protocols, management of network resources, user support, monitoring of computer health and status using local, USAF, and DoD tools, implementation of remediation actions, documentation, collaboration with IT teams, and capacity planning. By maintaining a resilient and secure IT environment, Network and Computer Systems Administrators fulfill the organization's technological requirements and contribute significantly to overall operational efficiency.

Key Responsibilities and Systems Supported

• Utilize the AF-specified helpdesk tool, monitor the tool for assigned tickets, and update the tool with status and resolution information.
• Respond to non-Enterprise Service Desk (ESD) tickets, and refer ESD tickets to the appropriate group
• Identify and implement solutions to non-core issues reported by unit end users
• Create helpdesk tickets when exercising tasks that require Air Force Network (AFNet) Federated Administrative rights
• Validate, coordinate, route, and process access requests for computer, application, AFNet, DAF365, and SharePoint resources, and monitor the change requests through closure
• Coordinate with the USAF Enterprise Service Desk (ESD), Base Communications Focal Point (CFP) and/or other authorized entities as needed
• Prevent loss of information during operational and maintenance activities by utilizing processes to protect and, when required, restore information
• Manage Global Address Listing Distribution groups (email), Microsoft Teams, and SharePoint group memberships, adding users to those groups; facilitating initial end-user computer logon, setup, and providing training on the use of equipment; ensuring OneDrive is set to synchronize; and installing authorized and licensed software
• Support IT-related tasks for end-user in-processing and out-processing
• Monitor and implement AFNetOps orders and directives.
• Monitor and resolve discrepancies and vulnerabilities via identified Wing Cybersecurity Office (WCO).

Requirements

• High school diploma or equivalent.
• Three to seven years of experience supporting government computer systems or providing IT customer service.
• Security+ certification or an equivalent DoD 8140-approved certification.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to work independently in a secure environment and maintain an active Secret clearance.

Preferred Qualifications

• Experience using government IT asset management or inventory systems.
• Experience directly supporting government customers or federal programs.
• Experience with account and permissions management in a government or enterprise IT environment.
• Experience with tools such as: Active Directory, DRA, ESD and ARAD.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans