Computer User Support Analyst - 505764

DNI (Delaware Nation Industries); Patterson (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Covers 100% of employee benefit premiums

Matching 401K

Short- and Long-Term Disability

Pet Insurance

Professional Development/Education Reimbursement

Parking and Transit Benefits

Job summary

A support services provider at Wright Patterson Air Force Base is seeking IT support personnel to provide end-user support on Windows desktops, laptops, and tablets. The role requires 2+ years of experience, an active Secret clearance, and a Security+ certification. This position offers extensive benefits, including full coverage of employee premiums for health insurance, a matching 401K, and professional development reimbursement.

Qualifications

• 2+ years of relevant experience.
• Active Secret clearance (or higher).
• Active Security+ (or 8570 equivalent).

Responsibilities

• Provides end-user support of Windows desktops, laptops, and tablets.
• Installs and configures Windows OS images, applications, and system tools.
• Deploys IT components to user locations.
• Troubleshoots general IT system issues.
• Deploys IT components to user locations.
• General Windows desktop OS support and troubleshooting.
• Strong problem-solving skills.
• Support ticketing/queue system use (Remedy, ServiceNow, etc.).
• Linux and/or MacOS experience is a plus.

Skills

End-user support of Windows desktops, laptops, and tablets

Troubleshooting general IT system issues

Strong problem-solving skills

Linux and/or MacOS experience

Tools

Remedy

ServiceNow

Job description

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

Responsibilities

• Provides end-user support of Windows desktops, laptops, and tablets.
• Supports standard user applications.
• Installs and configures Windows OS images, applications, and system tools.
• Troubleshoots general IT system issues.
• Deploys IT components to user locations.
• General Windows desktop operating system support and troubleshooting.
• Strong problem-solving skills.
• Support ticketing/queue system use (Remedy, ServiceNow, etc.)
• Linux and/or MacOS experience a plus.

Requirements

• 2+ years of relevant experience
• Active Secret clearance (or higher)
• Active Security+ (or 8570 equivalent)

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.