Desktop Support Specialist - 304209B

DNI (Delaware Nation Industries); City of Rome (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance (PPO/HDHP)

401K matching

Disability (short/long-term)

Pet insurance

Education reimbursement

Parking and transit benefits

Job summary

Delaware Nation Investments/Emerging Technologies seeks a Help Desk Specialist to support AFRL IT services from deployment to remnant security, handling incidents on base. You will join the User Services/Comm Focal Point team, performing client system deployment, imaging, domain joins, troubleshooting, and printer/file share support.

Requirements include an active Secret clearance or ability to obtain one, and certifications such as Security+, Network+, or A+.

Qualifications

• Client system deployment tasks for IT environments.
• Imaging with WDS/PXE and deploying to domains.
• Joining client systems to Windows domains and configuring profiles.
• Delivery and handoff of client systems.
• Backup/restore of user profiles and settings.
• Configuration of user-facing applications for end users.
• Troubleshooting of client systems and endpoints.
• Printer and file share connectivity troubleshooting.
• General troubleshooting of user-facing applications.

Responsibilities

• Provide help desk support for IT incidents on base.
• Perform client system deployment, imaging, and domain joins.
• Troubleshoot and resolve issues with printers, file shares, and apps.
• Assist with network and enterprise service support as needed.

Skills

Client System Deployment

WDS/PXE imaging

Joining client systems to a Windows‑to

Client System Delivery

Backup/Restore of user profiles

Configuration of user facing apps

Client System Troubleshooting

Printer/File Share connections

General user facing applicationTrouble

Job description

Delaware Nation Investments/Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.

The Help Desk Specialist will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.

Requirements

• Client System Deployment
• WDS/PXE imaging
• Joining client systems to a Windows domain
• Client System Delivery
• Backup/Restore of user profiles
• Configuration of user facing applications
• Client System Troubleshooting
• Printer/File Share connections
• General user facing application troubleshooting

Additional:

• Active Secret clearance or ability to obtain one
• CompTIA Security+, Network+, or A+

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Compensation: $50,000 - $55,000