Desktop Support Specialist

Talent Groups; Augusta (ME); On-site; USD 42,000 - 55,000; Full time

Job summary

Talent Groups in Augusta, ME is seeking an IT/Desktop Support professional to provide desktop and end-user technical support, install and configure devices, and help keep systems running smoothly.

You will troubleshoot hardware, software, network issues; manage patches and antivirus; maintain documentation; and assist with device deployment and backups in a fast-paced environment.

Qualifications

• Experience in Desktop Support or IT Support or End-User Computing.
• Hands-on Windows desktop and laptop troubleshooting.
• Knowledge of networking, patch management, antivirus, and backups.

Responsibilities

• Provide desktop and end-user technical support.
• Install, configure, and troubleshoot computers, laptops, printers, and peripherals.
• Manage software installations, patches, upgrades, and antivirus protection.
• Troubleshoot hardware, software, network, and application issues.
• Support device deployment, system performance, and backup procedures.
• Maintain technical documentation and provide end-user training.
• Coordinate hardware procurement, equipment lifecycle management, and service outages.

Skills

Experience in Desktop Support

Windows troubleshooting

Hardware/Software installation and MA

Networking, patch management, backups

Communication and customer service

Job description

• Provide desktop and end-user technical support.
• Install, configure, and troubleshoot computers, laptops, printers, and peripherals.
• Manage software installations, patches, upgrades, and antivirus protection.
• Troubleshoot hardware, software, network, and application issues.
• Support device deployment, system performance, and backup procedures.
• Maintain technical documentation and provide end-user training.
• Coordinate hardware procurement, equipment lifecycle management, and service outages.

Preferred Skills:

• Experience in Desktop Support, IT Support, or End-User Computing.
• Hands-on Windows desktop and laptop troubleshooting.
• Hardware/software installation, configuration, and maintenance.
• Knowledge of networking, patch management, antivirus, and backups.
• Strong communication, customer service, and problem-solving skills.