Information Technology Support Technician

GDI Infotech, Inc.; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

GDI Infotech, Inc. in Detroit seeks an experienced IT Technician to provide hands-on support across a Microsoft-based environment. This role goes beyond a traditional help desk, requiring ownership from issue intake to resolution and collaboration with technology vendors.

You will troubleshoot Windows 11, Intune, AD/Entra ID, security tools, and end-user devices while supporting onboarding, deployments, licensing, and security investigations. Occasional travel to onsite locations is required.

Qualifications

• 3+ years of hands-on IT support experience.
• Strong troubleshooting and root-cause analysis skills.
• Ability to work independently and take ownership of issues.
• Excellent communication with technical and non-technical users.
• Experience with software/hardware vendors and documentation.

Responsibilities

• Provide Tier 1 & Tier 2 support for Windows 11 workstations, laptops, mobile devices, printers, scanners, and business applications.
• Troubleshoot Microsoft 365, Outlook, Teams, OneDrive, Active Directory, Entra ID, MFA, VPN, DNS, DHCP, and networking issues.
• Configure, deploy, and support devices using Microsoft Intune and Windows Autopilot.
• Support onboarding, offboarding, equipment deployments, licensing, and account administration.
• Review phishing, spam, and suspicious email reports and assist with endpoint security investigations and remediation.
• Collaborate with end users, stakeholders, and vendors to resolve technical issues.
• Support Active Directory, Entra ID, security groups, shared mailboxes, and access management.
• Participate in workstation deployments, application upgrades, and infrastructure projects.
• Travel to organizational locations as needed for onsite support.

Skills

Troubleshooting

Independent work

Vendor management

Documentation

Communication skills

Team collaboration

Regulated/financial services

Tools

Windows 11

Intune

Windows Autopilot

Active Directory

Microsoft Entra ID

PowerShell

Help desk software

Job description

We're looking for an experienced IT Technician to join a growing financial institution and provide hands-on technical support across a modern Microsoft-based environment.

This is not a traditional help desk position. We're seeking someone who can troubleshoot independently, take ownership of issues from start to finish, work directly with technology vendors, and support a wide range of end-user, security, and infrastructure technologies.

What You'll Be Doing

• Provide Tier 1 & Tier 2 support for Windows 11 workstations, laptops, mobile devices, printers, scanners, and business applications.
• Troubleshoot Microsoft 365, Outlook, Teams, OneDrive, Active Directory, Entra ID, MFA, VPN, DNS, DHCP, and networking issues.
• Configure, deploy, and support devices using Microsoft Intune and Windows Autopilot.
• Support employee onboarding, offboarding, equipment deployments, licensing, and account administration.
• Review phishing, spam, and suspicious email reports and assist with endpoint security investigations and remediation.
• Work closely with end users, business stakeholders, and technology vendors to resolve technical issues.
• Support Active Directory, Entra ID, security groups, shared mailboxes, and access management.
• Participate in workstation deployments, application upgrades, branch technology initiatives, and infrastructure projects.
• Travel to organizational locations as needed for onsite support.

Technical Environment

We're looking for hands-on experience with:

• Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive, Office Apps)
• Active Directory & Microsoft Entra ID
• Endpoint security platforms (SentinelOne, Cisco Umbrella, Cisco XDR, or similar)
• Help desk and ticketing systems
• PowerShell
• Business application support (financial services experience is a plus)

What We're Looking For

• 3+ years of hands-on IT support experience
• Strong troubleshooting and root-cause analysis skills
• Ability to work independently and take ownership of issues
• Excellent communication skills with both technical and non-technical users
• Experience working directly with software and hardware vendors
• Strong documentation and organizational skills
• Ability to thrive in a small IT team where responsibilities extend beyond traditional help desk support
• Experience in a regulated or financial services environment preferred, but not required

Schedule

• Monday-Friday | 8:30 AM - 5:15 PM
• One-hour lunch and two 15-minute breaks
• Saturday On-Call Rotation: 9:00 AM - 1:00 PM
• Occasional travel between organizational locations required

If you're a technician who enjoys solving problems, taking ownership, and working across a broad range of technologies rather than simply escalating tickets, we'd love to hear from you.