Desktop Support Specialist

Insight Global; Richardson (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Insight Global is seeking a Desktop Support Specialist to join the onsite team in Richardson, TX. You will support internal employees with tier 1 and 2 issues, set up workstations, transfer data, and assist with reimaging Dell hardware.

You will work with SCCM, ServiceNow, and O365, handling 5–10 tickets per day, and help new hires join the domain while coordinating with senior technicians.

Qualifications

• 3-5+ years of experience in desktop support (refresh, break/fix, etc.).
• Experience processing tickets in ServiceNow.
• Refresh experience with Dell laptops (swap/renew hardware, coordinate delivery).
• Reimaging experience with SCCM.
• O365 troubleshooting experience.
• Windows 10 experience.
• Active Directory experience (assigning users to groups).

Responsibilities

• Assist internal employees with tier 1 & 2 issues onsite in Richardson, TX.
• Set up workstations and transfer data for new hires.
• Back up applications and reimage Dell hardware per standard procedures.
• Join new hires to the domain and coordinate device provisioning.
• Handle 5-10 tickets per day with varying difficulty.
• Coordinate with Dell and technicians for hardware replacements when needed.
• Work with senior technician to resolve issues and ensure adherence to processes.

Skills

Desktop support

O365 troubleshooting

Windows 10

Active Directory

Monitors & hardware swapping

Team player

Tools

ServiceNow

SCCM

Job description

Client is looking for a Desktop Support Specialist in Richardson, TX!

• Long term role
• Opportunity for growth with staple company

Desktop Support Specialist-

Must haves:

3-5+ years of experience in Desktop Support role (Refresh, break/ fix, etc.)

Experience processing tickets in ServiceNow

Refresh experience with Dell Laptops (experience swapping out laptops that need to be renewed, coordinate delivery)

Reimaging experience with SCCM

O365 troubleshooting experience

Windows 10 experience

Active Directory experience (must be able to assign people to group memberships)

Pluses:

- Ability to understand Microsoft Outlook (PST/OST- storage files)

- Dell certifications

- Mac experience

- Knowledge working with cloud platforms

- A+

Day to day:

A client is looking for a Desktop Support Specialist to join their onsite team in Richardson, TX. As the Desktop Support Specialist, you will be assisting internal employees with any tier 1 & 2 issues. This candidate will be setting up workstations, transferring data, backing up applications, re-imaging Dell hardware, setting up new hires and joining new hires to the domain, etc. They average working on 5-10 tickets/day that vary in difficulty. For example, you could be helping with monitors that do not work and needing to be swapped out, or dispatching calls to Dell and technicians to replace the monitors. Another scenario could be that an application is not loading or is running slow. This person will also be helping with refreshes when laptops need renewal and images need to be coordinated with the end users who are mostly internal employees. Checklists will be provided to make sure you are aligned with their processes, and you will also be paired with a senior technician to help with any issues or questions you may have. Most importantly, this person needs to be dependable and a team player. This individual must be able to go into the office daily in Richardson.