Desktop Support Specialist

ML OUTSOURCING SERVICES PRIVATE LIMITED; Orange (CA); On-site; Part time

Job summary

A leading company in the healthcare sector is seeking a Desktop Support Specialist to assist in technical troubleshooting and data processing. The role requires a high school diploma and two years of relevant experience. The successful candidate will work in a collaborative environment, focusing on customer service and operational excellence. This is a contract position with a competitive hourly pay range of $25.00 to $28.00.

Qualifications

• 2 years experience in data processing or computer operations required.
• 1 year experience in technical troubleshooting preferred.

Responsibilities

• Assists in resolving technical computer operations equipment problems.
• Conducts deployment and recovery of PC system equipment.
• Monitors and responds to system alerts throughout the shift.

Skills

Data Processing

Technical Troubleshooting

Customer Service

Education

High School Diploma

Associate Degree in IT

Tools

Avaya System Manager

Microsoft Office 365

Commvault

Job description

ML OUTSOURCING SERVICES PRIVATE LIMITED provided pay range

This range is provided by ML OUTSOURCING SERVICES PRIVATE LIMITED. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $28.00/hr

Direct message the job poster from ML OUTSOURCING SERVICES PRIVATE LIMITED

Work Schedule: Monday through Friday - 11:00 PM to 7:30 AM.

Minimum Qualifications:

• High school diploma or equivalent PLUS 2 years of experience in data processing and/or computer operations required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

• Associate degree in information technology, computer science or related field.

• 1 year of experience in technical troubleshooting or support.

• Intermediate batch process experience.

Duties & Responsibilities:

• Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.

• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

• Assists in resolving technical computer operations equipment problems.

• Performs secure data wipes of PC’s and laptops hard drives.

• Responds to user requests (e-tickets) for information and assists in problem resolution. Maintains contact with users on operational and production problems.

• Handles batch production and operational problems requiring individual judgment and latitude for independent action to solve these problems.

• Conducts deployment and recovery (including termination recovery) of PC system equipment, including but not limited to CPUs, monitors, keyboards, mice, printers, scanners, phones, laptop docking stations and various connector cabling.

• Performs account management of desktop and conference phones in Avaya System manager, including position specific configurations (Standard, Hotel, Agent).

• Performs voice mail account management to create, reset or delete user accounts.

• Carries out Agent account maintenance via Avaya Contact Center including user account creation, skill set assignment and account deletions.

• Implements the installation and configuration of RightFax account settings including testing and recovery.

• Assists in the account setup, reset and troubleshooting of client tokens within the local Health Virtual Private Network (VPN).

• Monitors and controls Direct Access Storage Device (DASD) files to ensure effective space utilization. Allocates storage space and deletes obsolete files. Checks and logs space availability during shifts.

• Identifies and resolves production problems involving disk allocation, device assignments, job streams for batch and runs schedules.

• Monitors Health Intermediate Distribution Frame (IDF)/Main Distribution Frame (MDF) equipment rooms for proper environmental conditions and network equipment functionality.

• Monitors and responds to HP Systems Insight Manager (SIM), SolarWinds and various email alerts throughout the shift and escalates to appropriate personnel.

• Participates in system development activities and project tasks.

• Investigates and ensures resolution of all production processing problems for batch automation and report services.

• Logs and documents data processing batch production issues.

• Conducts electronic transmission for batch: File transfer protocol (FTP) of data to the health network and various contracted vendors.

• Executes automation scripts; verifies data and storage location of data files.

• Coordinates the resolution of application and software system problems impacting production, assisting systems and programming personnel as requested.

• Corrects or carries out instructions to resolve system amends on production jobs.

• Ensures complete and accurate production turnovers to next shift. Advises shift personnel regarding production status.

• Monitors Commvault tape backups and prepares for off-site storage.

• Adds, manages and removes user/group mailboxes and specific Calendars in Microsoft Office 365.

• Reads production system output (sysout) and determines abend conditions.

• Adds, modifies and removes user or group Active Directory permissions (folders, groups, lists.)

Thanks in advance for your time and consideration, please feel free to provide a current version of your resume. I look forward to hearing from you!

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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