Desktop Support Specialist

Stefanini, Inc; New York (NY); On-site; Full time

Job summary

A leading company is seeking a Technical Support Specialist in New York. This full-time role involves providing deskside IT support, diagnosing desktop issues, and collaborating with global teams. The ideal candidate will have over 5 years of experience in desktop support and excellent communication skills. Join us to enhance client satisfaction and ensure smooth IT operations.

Qualifications

• Minimum 5 years in Desktop Support/Helpdesk roles.
• Proven customer service experience, especially in financial environments.

Responsibilities

• Provide swift and professional deskside IT support.
• Analyze, diagnose, and resolve desktop problems onsite or remotely.
• Record and update tickets using the ticket management system.

Skills

Communication

Organizational

Analytical

Customer Service

Tools

ServiceNow

Windows 7

Windows 10

Windows 11

Mac OS

VPN

Soft Phones

Remote Desktop

VDI

Asset Management

Job description

Join us to co-create solutions for a better future!

Job Details

Technical Support Specialist

Desktop Support Specialist New York, NY | Posted: 5/12/2025

Job Description

Job ID#: 60467

Category: Technical Support Specialist

Type: Full Time

Shift: 1

Remaining Positions: 1

Stefanini Group is hiring! Exciting opportunity awaits. Let us help you get started! Click Apply now or contact us at [phone] / email: Deepak Tyagi ([e-mail]) for faster processing.

The Level 2 Team is the face of IT for our clients, handling BAU tickets and escalations, providing onsite or remote support with excellent communication and technical skills.

Responsibilities:

• Provide swift and professional deskside IT support
• Analyze, diagnose, and resolve desktop problems onsite or remotely
• Install, configure, test, and troubleshoot workstations, mobile devices, and hardware/software
• Record and update tickets using the ticket management system
• Collaborate with global support teams to resolve issues
• Build, monitor, and troubleshoot client devices
• Participate in disaster recovery testing
• Maintain procedures for logging and monitoring desktop operations
• Create technical documentation and Knowledgebase articles
• Meet or exceed customer service expectations
• Perform other duties as assigned

Requirements:

• Minimum 5 years in Desktop Support/Helpdesk roles
• Experience with printers, PCs, laptops, Win 7/10/11, Mac OS
• Experience with Windows 11 Migration, VPN, Soft Phones, Remote Desktop, VDI
• Asset and inventory management skills
• Support for phones and tablets (Windows, iOS, Android)
• Experience with ServiceNow ticketing system
• Strong communication, organizational, and analytical skills
• Proven customer service experience, especially in financial environments
• Ability to multi-task, work under pressure, and work autonomously or in teams
• Dress code: Business casual

*Salary ranges vary based on experience and may include bonuses or incentives.*

About Stefanini Group

Global provider of IT outsourcing, consulting, and staffing services, with a presence in multiple continents and over 400 clients across various industries. CMM Level 5 company.

#LI-DT1 #LI-ONSITE

Pay Range: $30.00 - $40.00

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