Student Support Advisor I - Iselin, NJ

DeVry University; North Brunswick Township (NJ); Remote; Full time

Job summary

A leading university is seeking a Student Support Advisor to guide students through their educational journey. The role involves providing proactive advising on financial, academic, and service-related matters while fostering personalized relationships. Candidates should have strong analytical and problem-solving skills, along with customer service experience. The position offers flexible hours and a collaborative work environment with various benefits.

Benefits

401(k)

Paid Tuition

Remote Work Options

Health Coverage

Paid Time Off

Wellness Programs

Qualifications

• At least 1 year of customer service or advising experience in education.
• Ability to access and maintain NSLDS system.

Responsibilities

• Support the enrollment process by answering queries about programs and funding options.
• Monitor student accounts and evaluate awards to promote positive outcomes.
• Document all interactions accurately in institutional systems.

Skills

Analytical Skills

Problem Solving

Customer Service

Communication

Time Management

Education

Some college coursework

Tools

Microsoft Office

Job description

Join to apply for the Student Support Advisor I - Iselin, NJ role at DeVry University

Base pay range

$25.65/hr - $27.21/hr

DeVry University aims to close society’s opportunity gap and address emerging talent needs by preparing learners for careers in a rapidly changing technological landscape. We empower students to improve their lives, communities, and workplaces through innovative programs, partnerships, and exceptional care.

About The Position

The Student Support Advisor supports students throughout their educational journey by providing proactive, prompt, and accurate advising on financial, academic, and service-related matters. They establish personalized relationships, monitor progress, and connect students with resources to promote success. Operating within a state-of-the-art call center, they handle communications via calls, chats, emails, and SMS, aiming for one-call resolution and inspiring students to take ownership of their educational goals.

Responsibilities

• Support the enrollment process by partnering with Admissions to answer queries and inform students about programs, costs, and funding options.
• Develop and validate financial plans and establish timelines for students.
• Understand all academic and financial aid policies and regulations.
• Monitor student accounts and evaluate awards to promote positive outcomes.
• Identify and address academic and financial obstacles collaboratively with students.
• Use data and systems effectively to track enrollment, persistence, and graduation.
• Leverage resources such as self-service tools, orientation, and online communities to support students.
• Document all interactions accurately in institutional systems.
• Evaluate complex academic and financial situations with discretion and judgment.

Success Factors

• Complete all training assessments successfully.
• Passion for student success and goal achievement.
• Strong analytical and problem-solving skills.
• Ability to collaborate across departments for a seamless student experience.
• Tech-savviness to navigate multiple systems.
• Adherence to policies and procedures.
• Knowledge of university programs and academic requirements.
• Self-starter with excellent time management and customer service skills.
• Attention to detail and effective communication.
• Meet and exceed service metrics.
• Ability to work in a fast-paced environment.

Shift Expectations

• Flexible hours including evenings and rotating Saturdays.
• Initial 6-week training daily from 9AM-6PM.
• Post-training schedule includes shifts from 8AM-5PM, 9AM-6PM, 10AM-7PM, and 11AM-8PM, with one rotating Saturday every four weeks.

Minimum Qualifications

• Some college coursework.
• At least 1 year of customer service or advising experience in education.
• Ability to access and maintain NSLDS system; not in default of Title IV aid.
• Proficiency in Microsoft Office, internet applications, and database systems.
• Distraction-free home office environment with reliable internet (DSL or Cable).

Preferred Qualifications

• Experience in higher education advising or similar roles.
• Knowledge of Title IV funding and online learning.
• Experience in a call center environment.

Benefits

Full-time colleagues are offered benefits including 401(k), paid tuition, remote work options, health coverage, paid time off, wellness programs, and more.

Additional Details

This job is posted for thirty days or until filled. We value a collaborative, inclusive workplace where all colleagues are respected and supported.