Desktop Support Specialist

Empath Health; Ocala (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement with company match

Wellness programs

Paid time off (5+ weeks)

CEU support

Tuition reimbursement

Career advancement opportunities

Job summary

Empath Health is seeking a Desktop Support Specialist to provide technical support for desktops, laptops, and mobile devices across the organization. You will install software, configure settings, troubleshoot hardware and software issues, and respond to tickets, calls, and walk-ins.

Occasional on-site visits and on-call rotation are required to support colleagues at multiple locations. Ideal candidates hold an Associate's or Bachelor's degree in Computer Science or a related field with 3+ years

Job description

Desktop Support Specialist### Desktop Support SpecialistApply: Ocala, FL: Full time: Posted Today: DESKT014767**Empath Health** is seeking a **Desktop Support Specialist** is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and as needed, across the organization. This position involves installing software and updates, configuring system settings, and troubleshooting hardware and software issues. The Desktop Support Administrator responds to incoming ticket requests, calls, and walk-in requests and when needed, travels to other sites to provide on-site, deskside support to the client. In addition, this position will perform service desk functions, on-site functionals tasks, and be available to support clients through participation in on-call rotation. ## **What you'll Do** * Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email service, and all IT client provided services.* Creates and implements solutions to correct and prevent ongoing systems issues, to minimize disruptions to the productivity of the end-user.* Performs physical inventory of laptops and other equipment, accessories, and parts to ensure configuration and inventory management database entries are complete and accurate.* Participates in on-call rotation.* May be required to travel between facilities. ## **Why Join Empath Health?** * **Earn Competitive Pay:** Your skills and contributions are recognized and rewarded.* **Benefits & Wellness:** Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.* **Industry-Leading PTO:** 5+ weeks to rest, recharge, and live your Full Life.* **Grow Your Career:** CEU support, tuition reimbursement, and advancement opportunities.* **Make a Difference:** Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All. **What You'll Need** * Associate’s or Bachelor’s degree in Computer science or related field with 3 or more years of experience in a corporate Information Technology department providing end-user support over a wide range of systems. Or, an equivalent level of education and experience.* Microsoft Certification on Office Applications, Windows, 7, 8, and/or 10 strongly preferred.; CompTia A+ Certification strongly preferred.* Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.* Experience with end-user IT support (e.g., Windows operating systems, PC hardware, antivirus tools. personal firewall tools, web browser, MS Office applications).* Must be available for and participate in on-call rotation overnight and weekends.* Ability to work on-site and travel between locations as needed. Has a valid active driver’s license, reliable transportation, and auto insurance. **Unified in empathy, we serve our communities through extraordinary Full Life Care for All.** Empath Health is a not-for-profit healthcare organization providing **Full Life Care** through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the **whole person—body, mind, and spirit—with empathy and dignity.** Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find **purpose, partnership, and possibility** in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful. *Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact* *[e-mail].* *Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to* *Know Your Rights: Workplace Discrimination is Illegal**. If viewing in HTML, please see* *Know Your Rights: Workplace Discrimination is Illegal**in English or* *Know Your Rights: Workplace Discrimination is Illegal**in Spanish.****We’re Empath, and We’re Here to Redefine Healthcare*** *Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started.* *Whether you're into hands-on patient care or more the Excel formula type, we've got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?*