Desktop Support Specialist

GTN Technical Staffing

Nevada (IA)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

GTN Technical Staffing is seeking a Desktop Support specialist to provide hands-on technical assistance at the client site in Eagan, MN. The role involves supporting hardware, software, A/V equipment, and network cabling, with a focus on end-user and executive support.

Qualified candidates will have a Bachelor's Degree (A+ strongly preferred) and 2–4+ years of enterprise IT experience, strong troubleshooting skills, and the ability to work across multiple sites. Background checks are required.

Qualifications

Bachelor's Degree from an accredited institution.
A+ certification strongly preferred.
2-4+ years of enterprise technical experience.
Ability to build rapport with clients.
Strong troubleshooting and critical thinking skills.
Positive and professional demeanor.
Teachable and able to hit the ground running.
Able to pass a background check/drug test prior to starting.

Responsibilities

Provide technical assistance with computer hardware and software.
A/V equipment support.
Network closet cabling maintenance.
Recommend hardware improvements.
Track customer issues and resolutions.
Handle tickets in a timely manner.
Work independently or with managers or other techs.
Provide regular feedback to improve team performance.
Be able to work overtime when requested or necessary.
Multitask and prioritize multiple projects across sites.

Skills

End-user support

Executive support

Troubleshooting

Communication

Education

Bachelor's Degree

A+ certification

Tools

ServiceNow

Intune

Job description

Job Description

Desktop Support

Client Site: Eagan, MN

Responsibilities:

Provide technical assistance with computer hardware and software
A/V equipment support
Network closet cabling maintenance
Recommend hardware improvements
Track customer issues and resolutions
Handle tickets in a timely manner
Experience with Service Now and Intune
Work independently or with managers or other techs
Have strong CS experience dealing with end-users, white glove/executive support
Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
Be able to work overtime when requested or necessary
Be able to multitask and prioritize many different projects, supporting multiple sites