Desktop Support Specialist

TEKsystems; Naperville (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k)

Job summary

TEKsystems is seeking a Desktop Support Analyst in Naperville, IL to deliver high-touch support for executives and staff. The role covers Windows/macOS troubleshooting, Microsoft 365 support, and AV/meeting-room technology across the organization.

You will provide on-site and remote help desk assistance, manage hardware deployments, and collaborate with infrastructure teams to resolve escalations. This is a contract position with competitive hourly pay.

Qualifications

• 3+ years of desktop support or end-user support experience.
• Experience providing executive-level support to VP or C-suite stakeholders.
• Strong troubleshooting for Windows, macOS, printers, and Microsoft 365.
• Experience with AV tech and conference room setups is preferred.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Excellent communication and professional customer service.

Responsibilities

• Provide white-glove support to executives and end users in-person and remotely.
• Troubleshoot Windows and macOS devices, including mobile tech.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, Office).
• Configure and maintain conference room AV and video conferencing systems.
• Document incidents and resolutions in the ticketing system; collaborate with teams.

Skills

Executive-level support

Windows troubleshooting

Microsoft 365

AV technologies

Networking basics

Customer service

Prioritization

Tools

Windows & macOS devices

MS 365 suite

Conference room systems

Job description

Overview

We are seeking a Desktop Support Analyst to provide high-touch technical support to executives and end users in a fast-paced enterprise environment. This individual will be responsible for delivering white-glove support, troubleshooting desktop technologies, supporting conference room AV systems, and ensuring a seamless technology experience for leadership and staff.

Responsibilities

• Provide white-glove technical support to VP and C-level executives, delivering prompt and professional resolution of technical issues.
• Troubleshoot and support Windows and macOS devices, including desktops, laptops, and mobile technologies.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
• Diagnose and resolve hardware, software, printer, and peripheral-related issues.
• Provide in-person and remote help desk support for end users across the organization.
• Set up, maintain, and troubleshoot conference room technology, video conferencing platforms, and AV equipment.
• Assist with meeting support, ensuring audio, video, and presentation technologies function properly for executive and company-wide meetings.
• Perform hardware deployments, workstation setups, equipment moves, and technology refresh activities.
• Document incidents, service requests, and technical resolutions within the ticketing system.
• Collaborate with infrastructure and networking teams to resolve escalated issues.

Required Qualifications

• 3+ years of desktop support, help desk, or end-user support experience.
• Experience providing executive-level or white-glove support to VP and C-suite stakeholders.
• Strong troubleshooting experience with Windows operating systems, Microsoft 365, PCs, Macs, and printers.
• Experience supporting AV technologies, conference rooms, and video conferencing solutions.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple support requests while maintaining a high level of professionalism.

Preferred Qualifications

• Experience with Active Directory, Azure AD/Entra ID, and Microsoft Intune.
• Familiarity with ServiceNow or other enterprise ticketing systems.
• Experience supporting executive conference rooms and hybrid meeting technologies such as Microsoft Teams Rooms, Zoom Rooms, or Webex.
• Prior experience working in a corporate enterprise environment supporting senior leadership.

Job Type & Location

This is a Contract position based out of Naperville, IL.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Naperville, IL.

Application Deadline

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully onsite position in Naperville,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.