Desktop Support Specialist

Randstad Digital; Madison (WI); On-site; USD 39,000 - 43,000; Part time

Benefits offered by this job

Benefits package

Job summary

Randstad Digital in Madison, Wisconsin seeks a Desktop Support Specialist on a contract basis. You will provide end-user support for desktops, laptops, peripherals, and meeting technologies while delivering excellent customer service and timely resolutions.

You will diagnose hardware/software issues, maintain SLAs, document resolutions, and collaborate with IT teams to resolve complex problems in a fast-paced corporate environment.

Qualifications

• Experience in customer-service oriented technical support.
• Proficient with Microsoft Windows OS and desktop hardware.
• Familiar with networking basics and remote access tools.

Responsibilities

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, A/V, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to elevate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Skills

Strong communication

Customer service

Troubleshooting

Windows OS

Desktop hardware

Networking basics

ServiceNow

VPNs

Wi‑Fi

MacOS

Mobile devices

Education

High School

Tools

ServiceNow

Job description

job summary:

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

location: Madison, Wisconsin

job type: Contract

salary: $28 – 31 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.

Diagnose and resolve issues with laptops, desktops, printers, mobile devices, A/V, and other IT equipment.

Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.

Communicate technical information clearly and effectively to both technical and non-technical audiences.

Document support activities, resolutions, and maintain accurate records in ticketing systems.

Collaborate with other IT teams to elevate and resolve complex issues.

Perform other duties as assigned based on evolving business needs.

qualifications:

Required QualificationsStrong communication skills – verbal, written, and interpersonal. Proven experience in a customer service-oriented technical support role. Demonstrated ability to troubleshoot and resolve hardware and software issues. Experience in a fast-paced, corporate IT environment. Familiarity with networking fundamentals, including Wi‑Fi, VPNs, and remote access tools. Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware. Familiarity with mobile device support. Ability to exercise sound judgment and make decisions independently. Strong organizational skills and attention to detail. Preferred QualificationsExperience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). Knowledge of MacOS and cross‑platform support environments.

skills:

MacOS,desktop/laptop,desktops,ticketing systems,laptops,Microsoft Windows OS,networking fundamentals,Office applications,peripherals,remote access tools,ServiceNow,software issues,VPNs,Wi‑Fi,attention to detail,Strong communication skills,Strong organizational skills,sound judgment,troubleshoot,business needs,customer satisfaction objectives,customer service,customer service-oriented,Desktop Support,Diagnose,ITIL,mobile devices,mobile device support,printers,service level agreements,Communicate technical information,technical support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one,

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.