Support Engineer 2 (IT Support & Procurement)

Randstad Digital Americas; Redmond (WA); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad Digital in Redmond, WA seeks a Support Engineer for on-site IT support, hardware procurement, and lab machine management. The role covers maintaining automated test labs and IT infrastructure, collaborating with studio management and developers.

Requirements include 3+ years IT experience, 2+ years hardware procurement, expertise with Azure AD/Azure DevOps, and strong communication. Bachelor or Associate degree preferred; scripting skills are a plus.

Qualifications

• 3+ years of technical IT experience with hands-on troubleshooting.
• 2+ years in IT hardware procurement and asset management.
• Experience using Azure Active Directory and Azure DevOps.
• Strong documentation skills and ability to write clearly.

Responsibilities

• Manage PC hardware procurement, installation, inventory, and lifecycle recycling.
• Provide comprehensive IT support for user accounts, software, hardware, and network access.
• Maintain, configure, and troubleshoot lab machines for automated game testing.
• Document IT processes and manage support tickets to ensure timely resolutions.

Skills

IT support

Hardware procurement

Azure Active Directory

Azure DevOps

Technical documentation

Scripting (Python)

Scripting (PowerShell)

Scripting (C#)

Troubleshooting

Communication skills

Education

Bachelor's degree

Associate degree

Tools

Azure Active Directory

Azure DevOps

Python

PowerShell

C#

Job description

Join an iconic gaming studio behind legendary strategy titles. We are seeking an experienced Support Engineer to deliver end-to-end technical support, hardware procurement, and lab machine management. Working on-site with our studio management and developer teams, you will play a key role in maintaining our local automated test labs and underlying IT infrastructure.

location: Redmond, Washington

job type: Contract

salary: $30.55 - 40.55 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

• Manage PC hardware procurement, installation, inventory, and lifecycle recycling across the studio.
• Provide comprehensive IT support, resolving user account, software, hardware, and network access issues.
• Maintain, configure, and troubleshoot specialized lab machines designated for automated game testing.
• Document IT processes and manage active support tickets to ensure timely resolution and client satisfaction.

Qualifications

3+ years of technical IT experience, including hands‑on troubleshooting and systems support.

2+ years of experience in IT hardware procurement and asset management.

Demonstrated experience utilizing client Azure Active Directory and Azure DevOps.

Strong written and verbal communication skills with explicit experience creating technical documentation.

Preferred Qualifications

Bachelor's or Associate degree in Information Technology, Computer Science, or a related field.

Experience writing scripts in Python, PowerShell, or C# to streamline IT workflows.

Prior experience supporting a game development studio or specialized hardware testing labs.

Skills

macOS,automated test,automated testing,Azure Active Directory,C#,PC hardware,hardware management,IT services,Linux,Azure DevOps,Windows,IT procurement,Python,Scripting languages: Python,user accounts,Game development,PowerShell,strong communication skills,Troubleshooting,problem‑solving mindset,proactive,administration,automate,ecosystems,infra­struc­ture,lab equipment,site development,inventory management,Technical Documentation,IT support,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.