Desktop Support Specialist

Randstad Digital Americas; Madison (WI); On-site; USD 39,000 - 43,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Life insurance

Short-term disability

401K plan

Job summary

Randstad Digital Americas seeks a Desktop Support Specialist to deliver high-quality technical support for desktops, laptops, peripherals, and meeting technologies across the organization. You will support VIPs, remote and onsite staff, and must communicate clearly with technical and non-technical users.

The role emphasizes customer service, responsiveness, and technical excellence, with on-site Madison, Wisconsin operations.

Qualifications

• Required: strong communication and customer-service oriented technical support in a corporate IT environment.
• Proficiency in Windows OS, Office apps, and hardware; familiarity with networking basics.
• Preferred: ITIL-based processes and ServiceNow familiarity; MacOS and cross-platform support knowledge.

Responsibilities

• Provide technical support to end users on core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and A/V equipment.
• Maintain SLAs, quality targets, and customer satisfaction; document resolutions in tickets.
• Escalate complex issues with other IT teams and ensure timely resolution.
• Document support activities and maintain accurate records in the ticketing system.

Skills

Strong communication

Windows support

Networking basics

VPNs

Remote access

Hardware troubleshooting

Customer service

Ticketing systems

MacOS knowledge

Mobile devices

Education

High School

Tools

ServiceNow

Job description

Job Summary

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

Job Summary

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

location: Madison, Wisconsin
job type: Contract
salary: $28 - 31 per hour
work hours: 8am to 5pm
education: High School

Responsibilities

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, A/V, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to **escalate** and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Qualifications

Required Qualifications

• Strong communication skills - verbal, written, and interpersonal. Proven experience in a customer service-oriented technical support role. Demonstrated ability to troubleshoot and resolve hardware and software issues. Experience in a fast-paced, corporate IT environment. Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools. Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware. Familiarity with mobile device support. Ability to exercise sound judgment and make decisions independently. Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). Knowledge of MacOS and cross-platform support environments.

Skills

MacOS,desktop/laptop,desktops,ticketing systems,laptops,Microsoft Windows OS,networking fundamentals,Office applications,peripherals,remote access tools,ServiceNow,software issues,VPNs,Wi-Fi,attention to detail,Strong communication skills,Strong organizational skills,sound judgment,troubleshoot,business needs,customer satisfaction objectives,customer service,customer service-oriented,Desktop Support,Diagnose,ITIL,mobile devices,mobile device support,printers,service level agreements,Communicate technical information,technical support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.