Desktop Support Specialist

Truck Country; Indianapolis (IN); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Descripción de la vacante

Truck Country in Indianapolis, Indiana, seeks a Desktop Support Specialist to provide frontline IT support for users and maintain hardware/software systems. You will assist with configuration of laptops, phones, and network devices, and work with senior staff on documentation and testing.

The role requires strong troubleshooting, excellent communication, and a customer-focused mindset, with travel to nearby states as needed. This is an on-site position at our Indianapolis office.

Formación

• Bachelor’s degree in Computer Science, CIS, MIS, or equivalent hands-on experience.
• Experience supporting Windows 10/11 and MS Office/Outlook.
• Knowledge of Windows Server/Active Directory a plus.
• Strong problem solving and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Willing to travel occasionally across IA, WI, IL, MN.

Responsabilidades

• Provide technical assistance to computer users in person, by telephone, or electronically.
• Provide front-line tier one assistance for hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting.
• Assist senior IT staff in configuring hardware including laptops/workstations, phones, and other network devices.
• Consult with users, identifying and documenting system requirements/specifications.
• Perform onsite configuration, installation, testing and documentation of network components.

Conocimientos

Problem solving

Interpersonal skills

Customer service

Windows 10/11 support

MS Office/Outlook

Active Directory knowledge

Educación

Bachelor’s degree in CS/CIS/MIS

2-year associate degree or equivalent

Descripción del empleo

McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our office in Indianapolis, Indiana.

Duties and Responsibilities:

• Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
• Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
• Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
• Consult with users, identifying and documenting system requirements/specifications
• Perform onsite configuration, installation, testing and documentation of network components

Minimum Qualifications:

• Strong problem solving and troubleshooting skills
• Excellent interpersonal and communication skills
• Outstanding Customer Service, creating positive experiences in every interaction with users
• Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
• Knowledge of Windows Server/Active Directory a plus
• Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
• Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands on experience

Truck Country® / Stoops Freightliner-Western Star Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match

About Truck Country® / Stoops Freightliner-Western Star:

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Affirmative Action/Equal Opportunity Employer:

Qualified women, minorities, and people with disabilities are encouraged to apply.