Senior Service Desk Analyst

ClearpointCo.; Houston (TX); Hybrid; USD 69,000 - 76,000; Part time

Job summary

ClearpointCo is seeking a Senior Service Desk Analyst in Houston, TX for a contract-to-hire engagement. The role leads the service desk team, mentors staff, and serves as a primary contact for desktop computing and mobility environments.

The position requires extensive end-user support experience, strong Windows/AD, imaging, software deployment, and mobility management. On-site schedule is four days per week with one day remote; typical hours are 7:00am-4:00pm or 8:00am-5:00pm.

Qualifications

• 10+ years of desktop/end-user support experience in both onsite and remote environments.
• Strong experience with Windows operating systems, Active Directory, PC imaging, software deployment, and mobility management.
• IT certifications such as A+, MCP, or ITIL are a plus.

Responsibilities

• Installing, troubleshooting, repairing, and upgrading PC hardware, software, desktop systems, and mobility devices.
• Supporting Windows desktop environments, Microsoft Office applications, Active Directory, imaging, software deployment, and MDM solutions.
• Diagnosing and resolving hardware, software, network, and end-user issues.
• Participating in IT projects, process improvements, system upgrades, and capacity planning initiatives.
• Maintaining compliance with access management and change management procedures.
• Building strong relationships with business users, vendors, and other IT teams.
• Mentoring Service Desk staff and contributing to documentation, knowledge base articles, and operational best practices.

Skills

End-user support

Troubleshooting

Customer service

Mentoring

Education

A+, MCP, ITIL

Tools

Active Directory

PC imaging

Software deployment

MDM solutions

Job description

Title: Senior Service Desk Analyst

Location: Houston, Texas

Type: Contract (6 Months)

Hourly Rate: $50.00 - $55.00 / Per Hour

Our client is seeking a Contract to Hire Senior Service Desk Analyst to serve as a technical lead and mentor to other Service Desk team members while acting as a key point of contact for supporting and maintaining the organization's desktop computing and mobility environments.

The location is in the West Houston area and a 4 day on-site; 1 day remote work schedule.

Can work 7:00am-4pm or 8:00am-5pm.

Key responsibilities include:

• Installing, troubleshooting, repairing, and upgrading PC hardware, software, desktop systems, and mobility devices
• Supporting Windows desktop environments, Microsoft Office applications, Active Directory, imaging, software deployment, and MDM solutions
• Diagnosing and resolving hardware, software, network, and end-user issues
• Participating in IT projects, process improvements, system upgrades, and capacity planning initiatives
• Maintaining compliance with access management and change management procedures
• Building strong relationships with business users, vendors, and other IT teams
• Mentoring Service Desk staff and contributing to documentation, knowledge base articles, and operational best practices

Desired Background:

• 10+ years of desktop/end-user support experience in both onsite and remote environments
• Strong experience with Windows operating systems, Active Directory, PC imaging, software deployment, and mobility management
• Understanding of networking concepts including TCP/IP, DNS, DHCP, routing, switching, and firewalls
• Experience working in fast-paced environments with strong troubleshooting, communication, and customer service skills
• IT certifications such as A+, MCP, or ITIL are a plus

This is an excellent opportunity for a senior desktop support professional looking to continue expanding their technical responsibilities while working for a stable and growing Oil & Gas organization.