Desktop Support Technician

TEKsystems; Columbus (OH); On-site; USD 24,594 - 35,028; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Transportation benefits

Time Off/Leave

Job summary

TEKsystems is seeking a Technical Support role based in Columbus, OH. This fully onsite position focuses on providing technical expertise in the desktop computing environment at a medical center, assisting patients with their technical needs.

The ideal candidate will have experience with Windows 10, Microsoft Teams, and strong customer service skills, as they will be interacting directly with patients. The role requires standing for long periods and working in patient rooms and OR/ERs.

Qualifications

• Knowledge and experience in Microsoft Teams is required.
• Must be trainable and willing to learn.
• Preference for individuals with both MAC and PC experience and A+ certifications.

Responsibilities

• Identify, remediate, and communicate issues in the desktop computing environment.
• Assists patients with technical support for PCs, laptops, phones, and other devices.
• Provide fault diagnosis and resolution for video and peripheral equipment issues.

Skills

Windows 10

Troubleshooting

Technical support

Deployment

Help desk support

Job description

Responsibilities

Responsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at the medical center. The Field Services Desktop Team is committed to assisting its patients. This includes but is not limited to PC, laptops, phones, scanners, printers, software and handheld devices. Provides technical expertise, fault diagnosis, identification, isolation and resolution for video and peripheral equipment issues and deployments. Knowledge and experience in Microsoft Teams is required. The candidate must also have knowledge and experience in Cisco Video and basic Cisco VOIP programming. Soft skills are essential; customer service is 51%, technical 49%. Must be able to stand all day and work in patient rooms, OR/ER, and be comfortable with blood exposure. Must be trainable and willing to learn.

Skills

• Windows 10
• Troubleshooting
• Technical support
• Deployment
• Desktop
• macOS
• Imaging
• Office 365
• Help desk support

Additional Qualifications

• Preference for individuals with both MAC and PC experience and A+ certifications.
• Strong soft skills; role is 51% customer service, 49% technical.
• Must be ok with standing all day long.
• Will be entering patient rooms and OR/ERs; must be ok with blood exposure.
• Must be trainable and willing to learn.
• Prefer experience with MS Teams (connection troubleshooting, microphone and video issues).
• Prefer experience over education.
• Non‑smoking campus.

Experience Level

Intermediate Level

Job Type & Location

Contract position based out of Columbus, OH.

Pay and Benefits

Pay range: $21.64 - $21.64/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

Fully onsite position in Columbus, OH.

Application Deadline

Position is anticipated to close on Jun 26, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.