Desktop & Education Support Specialist

The Ohio State University; Columbus (OH); On-site; USD 32,000 - 36,000; Full time

Job summary

The Desktop & Education Support Specialist at The Ohio State University provides OTDI-supported computer assistance to customers, resolving software, hardware, and network issues across Windows and Mac OS platforms. On-site and remote support is delivered in a professional, client-focused manner within a team and independently with limited direction.

Responsibilities include setup of new workstations, classroom AV deployment, and preventive maintenance, with opportunities to train students and

Qualifications

• High School Diploma or GED; two years of experience supporting desktop computers in a network environment.
• Experience with Windows and Mac OS and audio/visual equipment used in teaching.
• Ability to work in a team and independently.
• Professional customer service experience.

Responsibilities

• Provide professional computer support for Windows and Mac OS platforms.
• Delivery and setup of new workstations and peripherals; address related issues.
• Deploy classroom maintenance plans and perform on-site or in-shop repairs.
• Train faculty, staff and students on instructional and computing equipment.

Skills

Customer service

Team collaboration

Independent work

Documentation management

Education

High School Diploma or GED

Associate’s degree

Tools

Remote desktop

Image management

Audio/visual deployment

Job description

Job Title:Desktop & Education Support SpecialistDepartment:OCIO | Customer Solutions

The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.

Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.

Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis.

Required Education and Experience:

High School Diploma or GED. Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.

Desired Education and Experience:

Associate’s degree. More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.

Job Profile – IT Service Support Technician 3

Subfunction – IT Service Support

Career Band - Individual Contributor – Technical

Level – T3

Additional Information:

The targeted hiring range for this position is $22.93 -$25.83 hourly. This will be a one-year term role.

Location:Student Academic Services (0160) Position Type:Term (Fixed Term) Scheduled Hours:40 Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.