Desktop Support Specialist

SISL Global Pte. Ltd.; Clayton (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Desktop Support Specialist to provide advanced technical support for desktop hardware and software issues. Successful candidates will have a solid background in Windows and Mac systems and excellent problem-solving abilities. This role involves collaborating with IT teams, resolving user issues, and maintaining documentation within a ticketing system. Ideal candidates will possess relevant degrees and certifications and will be comfortable working independently and as part of a team.

Qualifications

• 2-4 years of experience in desktop support or similar role.
• Relevant certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software.
• Install, configure, and maintain operating systems and software applications.
• Train and mentor junior support technicians as needed.

Skills

Troubleshooting

Problem-solving

Analytical skills

Communication

Interpersonal skills

Windows Operating System

Mac Operating System

Education

Associate's or bachelor’s degree in information technology or Computer Science

Tools

Active Directory

Remote desktop tools

Microsoft Office Suite

Job description

Direct message the job poster from SISL Global

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate's or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

· 2-4 years of experience in a desktop support or similar role.

· Strong knowledge of Windows and Mac operating systems.

· Proficiency with Microsoft Office Suite and other common software applications.

· Experience with Active Directory, group policies, and user account management.

· Familiarity with remote desktop tools and support software.

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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