Desktop Support Specialist

Tata Consultancy Services; Boston (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading IT consulting firm is seeking a Desktop Support Specialist in Boston, MA. The ideal candidate will provide remote troubleshooting for end user issues, support Windows 10/11 and iOS devices, and manage security compliance. This full-time position offers benefits like medical and vision insurance, along with a 401(k).

Qualifications

• Experience in remote desktop troubleshooting.
• Familiarity with Windows and iOS operating systems.
• Knowledge of device management (JAMF) is a plus.

Responsibilities

• Provide L2 troubleshooting for end user issues remotely.
• Deploy device drivers and Windows patch updates.
• Monitor security compliance health status.

Skills

Remote desktop troubleshooting

Windows 10/11 support

iOS device management

Device driver deployment

Technical issue resolution

User experience monitoring

Job description

Tata Consultancy Services provided pay range

This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $80,000.00/yr

Direct message the job poster from Tata Consultancy Services

Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI.
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks.
• Deployment of device drivers and Windows patch updates.
• Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configuration of end user devices.
• Manage the security compliance health status of end user workstations.
• Monitor security patching status and remedy deficiencies proactively.
• Diagnose, troubleshoot, resolve and escalate supported software, hardware, and peripheral incident calls assigned from Service Desk team.
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, monitoring, reporting of device drivers including BIOS & utilities.
• Support Windows 11 feature upgrade using modern management techniques - SCCM/Auto Pilot.
• L2 workstations operational support.
• Monitor and report on user experience.
• Report on workstation image deployments and patch compliance metrics.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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