Desktop Support Pro: Hardware & Software Troubleshooter

Creative Solutions Services, LLC; Orlando (FL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Major medical benefits

Dental benefits

Vision benefits

401(k) with match

Short-term disability

Life Insurance and AD&D

Job summary

Software Resources seeks a Technical Support Analyst for a long-term contract in Orlando, FL. The role involves level 2 support of desktops, applications, and related technology within established standards and guidelines. The candidate will troubleshoot hardware, software, and network issues, perform installations, and ensure interoperability with various systems.

Travel locally is required. Certifications such as A+, Microsoft, and CCNA are preferred.

Qualifications

• A+ certification preferred.
• Microsoft certifications preferred.
• CCNA certification or related networking knowledge preferred.

Responsibilities

• Provide break/fix services for computers, printers, and associated devices.
• Analyze, troubleshoot and repair PC hardware/software/network issues.
• Collaborate with technical staff to diagnose and resolve client problems.

Skills

A+ certification

Microsoft certifications

CCNA

Job description

Software Resources seeks a Technical Support Analyst for a long-term contract in Orlando, FL. The role involves level 2 support of desktops, applications, and related technology within established standards and guidelines. The candidate will troubleshoot hardware, software, and network issues, perform installations, and ensure interoperability with various systems.

Travel locally is required. Certifications such as A+, Microsoft, and CCNA are preferred.