Desktop Support Technician Level II

Tyto Athene, LLC; Indiana (PA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Tyto Athene, LLC is currently seeking a Desktop Support Level II to support the Air Force Reserve Command at Grissom Air Force Base. This multi-year contract involves providing comprehensive IT support, including installing, configuring, and maintaining IT systems and user support.

The ideal candidate must possess an active CompTIA IAT Level II certification and demonstrate experience in desktop support, excellent communication, and time management skills. Benefits include health, dental, vision, and a 401(k) match.

Qualifications

• Experience managing network modernization work or system projects.
• Experience as a desktop support technician or equivalent.
• Capable of providing in-person and remote IT aid.

Responsibilities

• Provide support for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, and repairs.
• Maintain currency and technical skill in the field of expertise.

Skills

Network modernization project management

Desktop support technician experience

In-person and remote IT support

Installation and upgrade abilities

Clear communication skills

Time management skills

Active CompTIA IAT Level II certification

Job description

Description

Tyto Athene is searching for a Desktop Support Level II at Grissom Air Force Base. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs, and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Qualifications

Required:

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive.
• On site support at Grissom, IN.
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance

• Active DoD Secret clearance.

Travel Required

• Minimal, less than 10%.

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $20-$24/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.