Desktop Support Technician Level II

Tyto Athene, LLC; Youngstown (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Tyto Athene, LLC, located in Youngstown, OH, is seeking a qualified Desktop Support Level II to support the Air Force Reserve Command (AFRC) Information Technology Services. The role includes providing end-user support, performing diagnostics, and ensuring optimal functionality for various IT systems.

Applicants should have experience in desktop support, excellent communication skills, and an active CompTIA IAT Level II certification. The position offers competitive benefits such as health, dental, vision, and paid time off.

Qualifications

• Experience managing network modernization or similar projects.
• Fantastic abilities for installations, diagnostics, and restorations.
• Active CompTIA IAT Level II certification required.

Responsibilities

• Provide end-user support for various applications and hardware.
• Perform diagnostics, upgrades, and maintenance of PCs.
• Recommend system modifications to resolve user issues.

Skills

Network modernization management

Desktop support experience

In-person and remote IT aid

Installation and diagnostic skills

Time management

Clear communication

CompTIA IAT Level II certification

Job description

Description

Tyto Athene is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Qualifications

Required:

• Experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive
• On site support in Youngstown, OH.
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance

• Active DoD Secret clearance

Travel Required

• Minimal, less than 10%

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.