Desktop Support Team Lead - Mentorship & End-User Success

HW Staffing co; Town of Ossining (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

HW Staffing Co. is seeking a hands-on Desktop Support Team Lead for onsite work in Westchester, NY to oversee daily desktop support, mentor a small team, and resolve end-user issues across Windows, macOS, and Microsoft 365 environments.

This role combines leadership with advanced troubleshooting, AV support, and project delivery, requiring an associate degree and CompTIA A+ certification.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• CompTIA A+ certification required.
• 5+ years of Help Desk/Desktop Support experience.
• Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure.
• Experience supporting audiovisual and collaboration technologies.
• Proven ability to mentor team members and handle escalated technical issues.

Responsibilities

• Lead and support desktop technicians, providing guidance and technical mentorship
• Serve as the escalation point for complex technical issues
• Troubleshoot hardware, software, networking, and endpoint management issues
• Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
• Manage desktop-related projects and technology deployments
• Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
• Maintain accurate documentation, asset inventory, and ticket records
• Collaborate with vendors and internal stakeholders to resolve technical challenges

Skills

Leadership

Mentoring

Customer focus

Education

Associate degree in Information Technology

Tools

Windows

macOS

Intune

Active Directory

Azure

Microsoft 365

Entra ID

VPN

Job description

HW Staffing Co. is seeking a hands-on Desktop Support Team Lead for onsite work in Westchester, NY to oversee daily desktop support, mentor a small team, and resolve end-user issues across Windows, macOS, and Microsoft 365 environments.

This role combines leadership with advanced troubleshooting, AV support, and project delivery, requiring an associate degree and CompTIA A+ certification.