Desktop Support IT Technician

TEKsystems; Grand Rapids (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) Retirement Plan

PTO / Paid time off

Job summary

TEKsystems is seeking a contract-to-hire Help Desk Specialist to provide desktop and user support in Grand Rapids, MI. You will handle Service Desk tickets, troubleshoot hardware and software, and install peripherals while ensuring secure, efficient workstation operation.

Experience with SCCM, AD tools, and PowerShell scripting is preferred. Strong communication and training abilities are essential to support a diverse client base onsite.

Qualifications

• Associates Degree (Bachelor's preferred or pursuing) in a relevant field, with at least two years of customer service experience.
• Thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols.
• Ability to manage a high-volume workload with strong organizational skills.
• Positive customer service skills across a diverse client base.

Responsibilities

• Provide end-user support for workstations on Windows OS and Office applications.
• Troubleshoot issues and service requests from the Service Desk; set up peripherals and install desktop software.
• Utilize remote desktop tools to build, monitor, and support desktop systems.
• Document processes and ticket resolutions clearly for knowledge sharing.
• Train end users on computer applications and best practices.
• Maintain security, integrity and efficient use of devices in the environment.

Skills

Help desk

Support

Help desk support

Troubleshooting

Office 365

Active directory

Windows

Desktop

Technical support

Phone support

Ticketing system

Password reset

customer service

Education

Associates Degree in Computer Science, Business Information Systems, Information Technology, or related field (Bachelor's preferred)

Minimum of two years customer service experience

Tools

SCCM

AD management utilities

PowerShell scripting

GPOs

Job description

Job Description

The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end‑user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.

Top Skills Preferred

• Help desk
• Support
• Help desk support
• Troubleshooting
• Office 365
• Active directory
• Windows
• Desktop
• Technical support
• Phone support
• Ticketing system
• Password reset
• customer service

Additional Skills & Qualifications

• Flexible in job responsibilities excited to work with and for varying departments and personnel, at times with little instruction.
• Not afraid to make a mistake but will accept instruction to correct them.
• Comfortable exploring uncharted territory (helping the dept move FORWARD).
• Excellent phone and interpersonal skills. This one seems obvious, but its not as common as youd think!
• Associates Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience. An equivalent combination of education, training and experience may be considered.
• Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols.
• Organizational skills and the ability to successfully prioritize a high-volume workload required.
• Must possess positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.

CompTIA Certifications

CompTIA Certifications are desirable for this role

Benefits

Medical, Dental, and Vision Benefits Offered from Day One

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay And Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Equal Opportunity & Diversity Statements

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.