Desktop Support & IT Solutions Analyst

State of Colorado; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

The State of Colorado's Governor's Office of Information Technology is hiring a Desktop Technical Analyst to deliver Tier I and II desktop support and to help standardize and improve technical services for Coloradans. You will join a team that solves hardware and software issues across agencies, empowering colleagues to work efficiently with government technology.

Responsibilities include imaging and deploying computers, remote and on-site support, asset management, and handling change orders

Qualifications

• Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Experience with Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
• Experience working in ticketing systems for technical support.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.

Responsibilities

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
• Provide targeted support for hardware and software issues remotely and on-site.
• Manage and maintain asset information systems.
• Image, prepare, and deploy new and/or rebuilt computers.
• Proactively manage all open change orders, assigned incidents, and problems.

Skills

Microsoft OS

Office applications

Azure

Active Directory

Intune

SCCM

MECM

Ticketing systems

Desktop deployment

LAN/WAN management

Job description

The State of Colorado's Governor's Office of Information Technology is hiring a Desktop Technical Analyst to deliver Tier I and II desktop support and to help standardize and improve technical services for Coloradans. You will join a team that solves hardware and software issues across agencies, empowering colleagues to work efficiently with government technology.

Responsibilities include imaging and deploying computers, remote and on-site support, asset management, and handling change orders