Desktop Technical Analyst (Hybrid Workplace From CO)

State of Colorado; Denver (CO); On-site; USD 65,000 - 86,000; Full time

Job summary

State of Colorado’s Governor's Office of Information Technology is hiring a Desktop Technical Analyst to provide Tier I/II desktop support for a diverse user base across Colorado agencies. You will image, deploy, and maintain workstations, manage assets, and troubleshoot hardware/software in both remote and on-site environments.

The role requires 3+ years in desktop support, familiarity with Microsoft OS, Office, Azure, Intune, and SCCM/MECM, and experience with ticketing systems.

Qualifications

• Three (3) years of professional experience in an occupational field related to desktop support at the Tier II level.
• Experience in a professional service desk or desktop environment.
• Preferred experience with Windows OS, Office, Azure, Intune, SCCM/MECM.

Responsibilities

• Provide Tier I and II desktop support to a diverse user base.
• Resolve hardware and software issues remotely and on-site.
• Image, prepare, and deploy computers.
• Manage asset information systems.
• Proactively manage change orders, incidents, and problems.

Skills

Desktop Support

Tier II support

Windows OS

Office 365

Azure AD

Intune

Tools

SCCM/MECM

Active Directory

Job description

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn more about how we're Serving People. Serving Colorado.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

Are you a technology guru who is skilled in addressing technical matters in a way that those without an IT background can understand? Do you enjoy problem-solving and investigating issues? As a member of our Desktop team, you will utilize these skills while providing critical, targeted Tier I and II desktop support.

Our new Desktop Technical Analyst will help identify, evaluate, implement, and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role, your important contribution will empower your coworkers to fully utilize the technical resources available and provide excellent government services for the members of the Colorado community.

Essential Functions:

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
• Provide targeted support for hardware and software issues remotely and on-site.
• Manage and maintain asset information systems.
• Image, prepare, and deploy new and/or rebuilt computers.
• Proactively manage all open change orders, assigned incidents, and problems.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
• Experience working in ticketing systems for technical support.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state agency locations where they might perform work. A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.

Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the applicationprocess, interviewing, completing any pre-employment testing, participating in theemployee selection process, and/or to perform essential job functions where the requestedaccommodation does not impose an undue hardship. If you have a disability and requirereasonable accommodation to ensure you have a positive experience applying or interviewingfor this position, please direct your inquiries to our ADA Coordinator at [e-mail] or call [phone].

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.