Device Deployment (Epic Go-Live Support Technician)

Teceze USA; Ringgold (GA); On-site; USD 42,000 - 70,000; Full time

Job summary

Teceze USA in Ringgold, GA is seeking an IT Desktop Support specialist to deploy, install, configure, and validate clinical IT devices. You will provide hands-on support during Epic go-live and assist with post-deployment stabilization in a healthcare setting.

Responsibilities include workstation and peripheral setup, printer/scanner troubleshooting, and basic network diagnostics, with strong emphasis on customer service and collaboration with end users and project teams.

Qualifications

• Desktop support experience in a professional environment.
• Printer and scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network connectivity troubleshooting.
• Healthcare IT experience is preferred.
• Epic go-live or clinical deployment experience is a plus.
• Hypercare/post-go-live support experience is a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs, and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Desktop support

Printer troubleshooting

Peripheral configuration

Basic networking

Customer service

Tools

Epic

Remote support tools

Job description

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus