Device Deployment (Epic Go-Live Support Technician)

Teceze USA; College Station (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Teceze USA is seeking a hands-on IT support specialist to deploy, install, and validate clinical IT devices within a healthcare setting. You will set up workstations, printers, scanners, and WOWs, while actively troubleshooting duringEpic go-live periods.

Ideal candidates bring deskside or field IT experience, basic networking skills, and familiarity with healthcare IT deployments. Onsite work in College Station, TX is expected, with post-deployment stabilization and hypercare duties as required.

Qualifications

• Desktop, deskside, or field IT support experience.
• Printer and scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Deskside support

Printer troubleshooting

Peripheral configuration

Basic networking

Healthcare IT experience

Epic go-live experience

Hypercare support

Tools

Epic

Job description

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus