Desktop Support Internship

KeyBank; Brooklyn (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking a guest-focused IT support associate to assist and maintain desktop platforms at corporate, campus, and data center locations. You will install, support, and update applications, manage SCCM provisioning, and ensure tickets are resolved with a high level of customer service.

The role emphasizes clear communication, teamwork, and adapting to new procedures while maintaining documentation and SLA commitments. This position is onsite in Brooklyn, OH with competitive hourly pay.

Qualifications

• Currently enrolled in Computer Science and/or business coursework, or already holding a CS/business degree, or equivalent work experience.
• Strong customer service mindset with the ability to interact well with technical and non-technical staff.
• Excellent verbal and written communication skills.

Responsibilities

• Support Key’s computer platforms at corporate, campus and data center locations.
• Handle assigned tickets and ensure completion within SLA.
• Install, support, and maintain desktop applications on Windows and macOS.
• Provision applications using SCCM.
• Provide high-quality customer service to internal clients.
• Document work clearly and keep the team informed.

Skills

Customer service

Communication skills

Teamwork

Education

CS/Business degree or student

Tools

SCCM

Job description

Location:

4900 Tiedeman Road, Brooklyn Ohio

Required Skills

• Enrolled in Computer Science and/or business course work, Or already holding a degree in computer science and/or business or, or the work experience equivalent.
• Work within a customer oriented, positive team environment. Great face forward customer service ability.
• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.

Desired Skills

• Technical support experience in a computer support environment
• Configure, troubleshoot and repair hardware
• Configure network connectivity, including mobile computing
• Demonstrate functional knowledge of information security and best practices
• Possess excellent customer service skills
• Thinks out of the box
• Accepts personal responsibility and is a team player

Essential Job Functions

• Engage in the support of Key’s computer platforms at corporate, campus and data center locations
• Provide support on single projects and initiatives within scope, budget and timeline
• Track corporate IT assets throughout computer lifecycle
• Install, support, and maintain desktop applications
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems
• Provide high level of customer service to Key’s internal client base
• Effectively communicate with the end user
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
• Complete work on assigned tickets within SLA
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job
• Communicate using excellent grammar and listening skills
• Work closely with team and produce clear documentation
• Learn new things and adapt to new procedures

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.

Job Posting Expiration Date: 10/05/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].