Desktop Support Internship

KeyBank; Cleveland (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking an entry-level IT support professional to engage in desktop and mobile device troubleshooting across corporate, campus, and data center locations.

You will install and maintain applications, track assets, provision software with SCCM, and deliver excellent customer service while following documented procedures. On-site work with possible flexible arrangements where applicable.

Qualifications

• Enrolled in CS or business study, or degree in either field.
• Work experience equivalent acceptable.

Responsibilities

• Support Keys computer platforms at corporate, campus and data center locations.
• Track corporate IT assets through computer lifecycle.
• Install, support, and maintain desktop applications.
• Provision applications using SCCM.
• Support desktop and mobile operating systems.
• Provide high level of customer service to Key's internal client base.
• Communicate effectively with end users.
• Learn new procedures and adapt.

Skills

Customer service

Hardware troubleshooting

Network connectivity

Information security

Teamwork

Adaptability

Education

Bachelor's degree in Computer Science

Bachelor's degree in Business

Tools

SCCM

Windows/macOS

Job description

Location: 4900 Tiedeman Road, Brooklyn Ohio

• Enrolled in Computer Science and/or business course work, Or already holding a degree in computer
• science and/or business or, or the work experience equivalent.

Required Skills

• Enrolled in Computer Science and/or business course work, Or already holding a degree in computer
• science and/or business or, or the work experience equivalent.

Desired Skills

• Technical support experience in a computer support environment
• Configure, troubleshoot and repair hardware
• Configure network connectivity, including mobile computing
• Demonstrate functional knowledge of information security and best practices
• Possess excellent customer service skills
• Thinks out of the box
• Accepts personal responsibility and is a team player

Essential Job Functions

• Engage in the support of Keys computer platforms at corporate, campus and data center locations
• Provide support on single projects and initiatives within scope, budget and timeline
• Track corporate IT assets throughout computer lifecycle
• Install, support, and maintain desktop applications
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems
• Provide high level of customer service to Key's internal client base
• Effectively communicate with the end user
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
• Complete work on assigned tickets within SLA
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job
• Communicate using excellent grammar and listening skills
• Work closely with team and produce clear documentation
• Learn new things and adapt to new procedures

Compensation And Benefits

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/05/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].