Desktop Support Internship

KeyCorp; Brooklyn (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyCorp in Brooklyn, OH is seeking a Desktop Support Internship to assist our IT operations across corporate, campus and data center locations. You will install, support, and maintain desktop applications, troubleshoot hardware and software, and provide high-quality service to internal clients while adhering to SLA.

The ideal candidate is enrolled in Computer Science or business, or has related work experience; strong communication, teamwork, and problem-solving skills are essential to succeed

Qualifications

• Enrolled in Computer Science and/or business course work, or already holding a degree in computer science or business.
• Strong customer service and communication skills.
• Ability to work in a team and adapt to a fast-paced IT environment.
• Experience with supporting desktop hardware and software is a plus.

Responsibilities

• Engage in the support of KeyCorp’s computer platforms at corporate, campus and data center locations.
• Provide support on single projects and initiatives within scope, budget and timeline.
• Track corporate IT assets throughout computer lifecycle.
• Install, support, and maintain desktop applications.
• Provision applications using SCCM and troubleshoot desktop OS.

Skills

CS/Business student

Customer service

Strong communication

Team player

Education

CS or Business degree

Tools

SCCM

Windows

Mac OS

Job description

## Desktop Support InternshipApply: Brooklyn, OH: Cleveland, OH: Full time: Posted Today: End Date: October 5, 2026 (9 days left to apply): R-42369**Location:**4900 Tiedeman Road, Brooklyn OhioRequired Skills·Enrolled in Computer Science and/or business course work, Or already holding a degree in computerscience and/or business or, or the work experience equivalent.· Work within a customer oriented, positive team environment. Great face forward customer service ability.· Demonstrate strong interpersonal, verbal, and written communication skills for communications withtechnical and non-technical staff.Desired Skills· Technical support experience in a computer support environment· Configure, troubleshoot and repair hardware· Configure network connectivity, including mobile computing· Demonstrate functional knowledge of information security and best practices· Possess excellent customer service skills· Thinks out of the box· Accepts personal responsibility and is a team playerEssential Job Functions· Engage in the support of Key’s computer platforms at corporate, campus and data center locations· Provide support on single projects and initiatives within scope, budget and timeline· Track corporate IT assets throughout computer lifecycle· Install, support, and maintain desktop applications· Provision applications using Microsoft System Center Configuration Manager (SCCM)· Support desktop and mobile operating systems· Provide high level of customer service to Key's internal client base· Effectively communicate with the end user· Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers· Complete work on assigned tickets within SLA· Use industry standard concepts, practices, and procedures· Rely on documented and established guidelines to perform the functions of the job· Communicate using excellent grammar and listening skills· Work closely with team and produce clear documentation· Learn new things and adapt to new procedures COMPENSATION AND BENEFITSThis position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.Please click here for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 10/05/2026