Full-Time Desktop Support II - 8.0 Hours Per Day

YORK CITY SCHOOL DISTRICT; York (York County); On-site; USD 40,000 - 50,000; Full time

Job summary

YORK CITY SCHOOL DISTRICT is seeking an IT Support Technician in York, PA. The role involves supporting, monitoring, and troubleshooting hardware and software across the district. Candidates should possess an Associate’s Degree and at least 2 years of relevant experience.

Core responsibilities include providing Level 2 support, maintaining documentation, and assisting with district projects and trainings. Qualifications include various clearances and training certificates, emphasizing professionalism and problem-solving abilities.

Qualifications

• 2+ years experience in the IT field.
• Act 34 Clearance, Act 151 Clearance, FBI Clearance required.
• Training certificates: Act 126 & Act 71, Bloodborne Pathogens Certificate.

Responsibilities

• Supports, monitors, installs, tests, and troubleshoots district hardware and software.
• Provides Level 2 technical support.
• Installs applications and supports mobile devices.

Skills

Knowledge of commonly used concepts in IT

Problem-solving skills

Professional interaction skills

Familiarity with PC and Mac operating systems

Education

Associate’s Degree or related technology certifications

Job description

Experience And Qualifications

• Knowledge of commonly used concepts, practices, and procedures within the IT field.
• Associate’s Degree, related technology certifications and 2+ years experience in the field.
• Demonstrated ability to identify, analyze, and solve technology problems.
• Familiarity with PC and Mac operating systems.
• Knowledge of desktops, laptops, tablets, and handheld devices.
• Ability to interact with others in a manner that demonstrates professionalism, respect, and dignity.
• Act 34 Clearance, Act 151 Clearance, FBI Clearance (self-paid).
• Act 126 & Act 71 Training Certificates.
• Bloodborne Pathogens Certificate.
• Drug Screening (self-paid).
• Letter of Interest, Resume and Application Directly Through the District Website.

Primary Duties And Responsibilities

• Supports, monitors, installs, tests, and troubleshoots district hardware and software.
• Provides Level 2 technical support to Desktop 1 technicians.
• Installs applications, inventories and supports mobile devices (iPads, Tablets, cellphones, Kindles).
• Recommends and schedules repairs.
• Assists with district-wide projects.
• Maintains documentation for the department.
• Assists with district trainings and Professional Development days.
• Any other related duties as assigned.