Desktop Support Engineers

Utah; Salt Lake City (UT); Vor Ort; USD 53.000 - 58.000; Vollzeit

Zusammenfassung

University of Utah is seeking a Support Analyst to provide front-line primary technical support for hardware, software, and peripherals across macOS, iPadOS, and Windows. The role includes responding to service tickets, deploying systems, inventorying assets, and assisting with emerging technologies.

The position requires on-campus, full-time work with occasional telecommuting. You will collaborate with Student Computing Services and other IT teams, perform root-cause analysis, and support

Qualifikationen

• Equivalency statement: 1 year of higher education can substitute for 1 year directly related work experience.
• Bachelor’s degree (or equivalent) plus 2 years related work experience; Master’s degree (or equivalent) may apply.

Aufgaben

• Triage and resolve IT tickets for students, faculty and staff.
• Deploy systems and assist with software problems.
• Build software packages and implement Jamf Pro and ConfigMgr.
• Provide technology training to Library staff.

Kenntnisse

Windows OS

Mac OS

Jamf Pro

Microsoft Configuration Manager

Troubleshooting

Teamwork

Ausbildung

Bachelor’s degree or equivalent

Master’s degree or equivalency

Tools

Jamf Pro

Microsoft Configuration Manager

Jobbeschreibung

Monday-Friday, between 8am and 6pm; some evenings and weekends may be required.

VP Area

VP Area Academic Affairs

Department

Department 00790 - Marriott Library - Operations

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range 52,500 - 57,500

Close Date

Close Date 12/02/2026

Priority Review Date (Note - Posting may close at any time)

Priority Review Date (Note - Posting may close at any time) 11/09/2026

Job Summary

Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals across multiple platforms, including macOS, iPadOS, and Windows operating systems. Also responsible for responding to, documenting, and resolving service tickets in a timely manner. Duties also include ordering, configuring, inventorying and deploying systems throughout the Library and external supported locations as well as providing IT support for emerging technologies. Must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, upscale or route them to appropriate IT teams or staff members.

The Support Analyst will also perform root cause analysis, resolve typical problems, and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, and audio-visual equipment. This position may require independent work, sharing information across multiple departments, and assisting other IT professionals as well as staff and faculty with their work.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.

This position is not eligible for work visa sponsorship.

Responsibilities

This position will work closely with Student Computing Services ( SCS ) and other members of Client Platform Services ( CPS ) to provide a wide range of IT related services. These services include triage of problem tickets submitted by students, faculty, and staff, investigating technical issues, deployment of systems, assisting with software related problems, and helping Library staff with technology training. This position will also assist with medium to long range projects, such as building software packages, Jamf Pro and Microsoft Configuration Manager implementation, and integrating technology services.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels: Desktop Support Engineer, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

Continuously demonstrated ability to troubleshoot the root cause of and resolve complex issues individually and through teamwork. Excellent knowledge of both Windows and Mac operating systems, which use Jamf Pro and Microsoft Configuration Manager in managed environments. Ability to build/install software packages, work with multi-platform hardware systems, and programming/scripting experience would be helpful.

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems(“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu. https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

• * What is your highest level of completed education?
  • None
  • High School Diploma or Equivalent
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
• * How many years of related work experience do you have?
  • Less than 6 years
  • 6 years or more, but less than 9 years
  • 9 years or more, but less than 12 years
  • 12 years or more, but less than 15 years
  • 15 years or more
• In lieu of a formal cover letter, please answer the following question: What are the major strengths you would bring to this role and to our organization? Please describe your skills, knowledge, and perspective from prior experiences that would prepare you for working in the library.

  (Open Ended Question)

• * Are you legally authorized to work in the United States?
  • Yes
  • No
• * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
  • Yes
  • No

Required Documents

• Resume
• List of References

Optional Documents

• Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]