IT Support Specialist: Desk-side & Remote Help

Effingham County Board of Commissioners; Georgia; On-site; USD 28,000 - 32,000; Full time

Job summary

Effingham County Board of Commissioners seeks an IT Support Specialist to provide first-level and intermediate support for county computers, peripherals, approved software, accounts, and basic connectivity. You will receive and document requests, diagnose routine issues, install approved equipment and software, train users, and escalate complex or security-sensitive matters.

Essential duties include troubleshooting, maintaining, and repairing County-issued technology, assisting users and staff

Qualifications

• Associate degree or equivalent coursework in information technology, computer science, or a related field.
• One year of relevant technical-support experience.
• Preferred: entry-level endpoint, service-desk, networking, or security certification.

Responsibilities

• Troubleshoots, maintains, and repairs County-issued computers, peripherals, and related equipment using approved procedures and tools.
• Assists users and IT staff with hardware, software, account, printing, email, document-management, and basic connectivity issues and escalates complex incidents.
• Records tickets, diagnostic steps, configurations, user communications, asset changes, and resolution details accurately in approved systems.
• Installs, configures, updates, and maintains approved software and devices only through authorized accounts, licensing, configuration, patch, and change procedures.
• Provides end-user assistance and basic training on approved productivity applications, email, County systems, security practices, and equipment use.
• Supports equipment inventory, deployment, replacement, return, secure data handling, and disposal with documented chain of custody.
• Evaluates assigned hardware and software needs and makes recommendations subject to supervisory, security, compatibility, funding, and procurement review.
• May assist with approved web or content updates without independent publication, records-release, or policy authority.
• Records all compensable ticket, travel, deployment, training, remote, after-hours, and call-back work.

Skills

Troubleshooting

User support

Documentation

Education

Associate degree or equivalent coursework in information technology, computer science, or a related field

Entry-level endpoint, service-desk, networking, or security certification

Job description

Effingham County Board of Commissioners seeks an IT Support Specialist to provide first-level and intermediate support for county computers, peripherals, approved software, accounts, and basic connectivity. You will receive and document requests, diagnose routine issues, install approved equipment and software, train users, and escalate complex or security-sensitive matters.

Essential duties include troubleshooting, maintaining, and repairing County-issued technology, assisting users and staff