Desktop Support Engineer – Windows & Devices

Heartland Food Products Group; Indianapolis (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Heartland Food Products Group in Indianapolis seeks an IT Support Specialist to assist staff across the corporate office, manufacturing facility, and remote sites with desktop, laptop, and mobile device support, including hardware and software installation and testing. Ideal candidates have a bachelor’s degree and 2+ years of IT experience, strong troubleshooting, and customer service skills.

The role includes ticket triage, documentation, and collaboration with AD, VPN, and Microsoft (Office

Qualifications

• 2+ years IT industry experience and Bachelor degree.
• 2+ years of full-time technical experience that includes maintenance, troubleshooting, repair, deployment, upgrades, enhancements, and configuration of hardware, software and operating systems in a networked production environment (PC and Macintosh)
• 2+ years supporting, troubleshooting and installing Microsoft Office 2010 – 2019, Office 365, and Adobe products

Responsibilities

• Remote, telephone, and onsite desktop support for Windows and a variety of commercial software for a staff of varied technical levels
• Configure, maintain and deploy Windows desktops, laptops, and mobile devices
• Performs technical support; analyzing, researching, diagnosing, installation, and resolution of complex desktop/notebook computers, operating systems, applications and hardware technologies and associated problems.
• Triage incoming help desk tickets and route to appropriate IT team resources.
• Support for a wide variety of hardware including computers, printers, peripherals and mobile devices.
• Complete appropriate documentation associated with ticket management and employee support by providing detailed documentation of all tasks, troubleshooting steps and current status of each incident
• Help maintain equipment inventory and organization
• Write and maintain documentation and training materials for employee education
• Regular auditing of equipment and software health
• Work with vendor support contacts to resolve technical problems with equipment and software.
• After hours/Weekend support as needed

Skills

Desktop support

Troubleshooting

Customer service

Communication

Teamwork

Education

Bachelor degree

Tools

Windows 10

Office 365

Adobe products

Active Directory

VPN

Job description

Heartland Food Products Group in Indianapolis seeks an IT Support Specialist to assist staff across the corporate office, manufacturing facility, and remote sites with desktop, laptop, and mobile device support, including hardware and software installation and testing. Ideal candidates have a bachelor’s degree and 2+ years of IT experience, strong troubleshooting, and customer service skills.

The role includes ticket triage, documentation, and collaboration with AD, VPN, and Microsoft (Office