Desktop Support Engineer — Quick IT Help & Resolution

Procom Consultants Group; Memphis (TN); On-site; USD 15,274 - 21,755; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Engineer for a contract role in Memphis, TN. The ideal candidate will have 1-2 years of technical support experience, ideally with an Associate's Degree. Responsibilities include assisting users with hardware and software issues, maintaining software configurations, and providing excellent customer service. The position requires strong technical skills and the ability to troubleshoot various desktop-related problems while supporting both internal and external customers. This contract opportunity starts ASAP with an expected length of 6+ months.

Qualifications

• 1-2 years of related experience preferred.
• Ability to troubleshoot and repair desktop and laptop software and hardware.
• Strong interpersonal skills for customer interaction.

Responsibilities

• Provide professional assistance for hardware/software issues.
• Support customers in accordance with SLAs.
• Ensure timely resolutions of problems for customers.

Skills

Technical support

Interpersonal skills

Troubleshooting

Analytical skills

Customer service

Education

Associate's Degree or equivalent experience

Tools

Microsoft Windows

Microsoft Office

Active Directory

Job description

A leading IT services provider is seeking a Desktop Support Engineer for a contract role in Memphis, TN. The ideal candidate will have 1-2 years of technical support experience, ideally with an Associate's Degree. Responsibilities include assisting users with hardware and software issues, maintaining software configurations, and providing excellent customer service. The position requires strong technical skills and the ability to troubleshoot various desktop-related problems while supporting both internal and external customers. This contract opportunity starts ASAP with an expected length of 6+ months.