Desktop Support Engineer — Modern IT & Career Growth

Kinsale Insurance Company; Richmond, Northern (VA, KY); Hybrid; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay & Bonus Opportunities

Comprehensive Benefits

Work-Life Balance

Career Growth

Retirement & Security

Continuous Learning

Job summary

Kinsale Insurance Company in Richmond is seeking a Desktop Support Specialist to keep our workforce productive. You’ll handle Level 1–2 support, hardware and software issues, imaging, deployments, and documentation in a modern, state-of-the-art office environment.

Join a team that values innovation, continuous learning, and strong service. This role includes on-call rotation, opportunities for certification, competitive pay and comprehensive benefits.

Qualifications

• Bachelor's degree in Information Technology or related field or equivalent work experience.
• Strong customer service orientation with excellent verbal and written communication.
• Proficiency with Windows 11, Microsoft Office, and desktop support tools.
• Experience with device management platforms such as Active Directory, WSUS, SCCM, Intune, Autopilot, or PDQ.
• Familiarity with DNS, DHCP, NSLookup and cloud platforms like AWS or Azure.
• Ability to lift up to 30 lbs, route cables, and position equipment.
• Familiarity with generative AI tools is a plus.

Responsibilities

• Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions — creating and tracking helpdesk tickets through resolution.
• Troubleshooting hardware and software issues on desktops, laptops, and mobile devices to minimize downtime and maintain productivity.
• Deploying and maintaining desktop and laptop systems, peripherals, and related equipment across the organization.
• Supporting system imaging, updates, and ongoing maintenance to keep infrastructure current and secure.
• Evaluating and testing new hardware and software versions, recommending upgrades that improve performance and reliability.
• Adhering to established policies for change management, asset tracking, and information security, while maintaining thorough documentation of procedures and resolutions.
• Collaborating with internal teams and external vendors to resolve complex issues and deliver seamless technology experiences.
• Participating in an on-call rotation for remote support during evenings and weekends as needed.

Skills

Windows 11

Microsoft Office

Desktop support tools

Education

Bachelor's degree in IT or related field

CompTIA A+

Microsoft certifications

Tools

Active Directory

WSUS

SCCM

Intune

Autopilot

PDQ

DNS

DHCP

NSLookup

AWS

Azure

Job description

Kinsale Insurance Company in Richmond is seeking a Desktop Support Specialist to keep our workforce productive. You’ll handle Level 1–2 support, hardware and software issues, imaging, deployments, and documentation in a modern, state-of-the-art office environment.

Join a team that values innovation, continuous learning, and strong service. This role includes on-call rotation, opportunities for certification, competitive pay and comprehensive benefits.