Network/Operations - Technical Support - Sr

Apex Systems; New York (NY); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

ESPP

HSA plan

Job summary

Apex Systems is seeking a Technical Support professional for onsite work in New York, NY. The role centers on laptop support across Windows, Mac, and mobile devices, with a strong emphasis on customer service and effective communication.

You will contribute to site readiness, collaborate with the site lead, and support multiple divisions while engaging in cross-training with peers. The position requires a high school diploma and 3+ years in end-user support.

Qualifications

• Education: High School Diploma, GED, or equivalent.
• 3+ years of remote administration and end-user support experience.
• 3+ years of Windows 10 or earlier OS experience.
• 3+ years with ticketing & reporting tools (Zendesk, HPSM, ServiceNow).
• 1+ year experience with Google Suite and macOS.

Responsibilities

• Provide support for team members across multiple divisions.
• Focus on laptop support for Windows PCs, Macs, and mobile devices.
• Deliver customer-focused support.
• Engage in cross-training with peers.
• Assist the site lead and act as a backup when delegated.
• Take and resolve intake calls for the Service Desk.

Skills

Windows 10 experience

Ticketing systems

Google Suite

macOS

End-user support

Education

High School Diploma

GED

Bachelor’s Degree (preferred)

Tools

Zendesk

ServiceNow

HPSM

JAMF Casper

SCCM

Job description

# Network/Operations - Technical Support - SrApply**Job#: 3055960****Job Description:**Network/Operations - Technical Support - Sr**Location:** New York, New York (Onsite)Role OverviewWe are seeking a Technical Support professional to provide support for a growing group of team members across multiple divisions. This role has a heavy focus on laptop support, covering an even mix of Windows PCs, Macs, and Mobile Devices. The position requires customer-focused support and excellent communication skills.Key Responsibilities* Provide support for team members in multiple divisions.* Focus on laptop support for Windows PCs, Macs, and Mobile Devices.* Deliver customer-focused support.* Engage in cross-training efforts with peers.* Contribute to site-level operational readiness and process improvements.* Collaborate with the site lead and act as a backup when delegated.* Assist the Service Desk by taking and resolving intake calls.Required Qualifications**Education:** High School Diploma, GED, or equivalent certification.**Experience:** At least 3 years of experience in remote administration and end-user support.**Technical Skills:*** At least 3 years of experience with Windows 10 or earlier operating systems.* At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).* At least 1 year of experience with Google suite applications.* At least 1 year of experience with macOS (High Sierra).Preferred Qualifications* Bachelor’s Degree in Business, Information Systems, Computer Science or military experience.* 1+ years of experience with Active Directory services integration.* 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.* Apple certification(s).* 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).* 1+ years of macOS Server administration experience.* 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM.* 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype.* 1+ years of experience supporting 100+ end users on Mac.* 1+ years of experience with image deployment, software and system testing, and encryption and security tools (McAfee) on Windows and macOS. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** New York, NY, US**Job Type:****Date Posted:** October 14, 2026**Pay Range:** $30 - $30 per hour