Desktop Support Engineer

Apex Systems; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Everforth Apex Systems in St. Louis, MO is seeking a Desktop Support Engineer to troubleshoot and resolve endpoint issues, supporting desktop, productivity, payment and mobility solutions. You will work with internal teams, customers and vendors to provide timely help and resolve escalations.

The role requires strong communication, teamwork and analytical skills, with a customer-focused mindset. You will monitor SLAs, document knowledge, and contribute to continuous improvement in a fast-paced

Qualifications

• Strong communication, teamwork and problem-solving skills.
• Customer-focused mindset with ability to troubleshoot and escalate.
• Ability to meet SLAs and document knowledge for future issues.

Responsibilities

• Troubleshoot desktop and endpoint issues and escalate when needed.
• Collaborate with internal teams, customers and vendors.
• Review operational data to identify trends and recurring issues.
• Create knowledge documentation from investigations and support work.
• Support Windows OS, printing, and endpoint productivity solutions.

Tools

ServiceNow

Remedy

SolarWinds

Active Directory

Windows Server

PowerShell

Jira

Splunk

Job description

Desktop Support Engineer in St. Louis, MO

Job#: 3057844

Job Description

Desktop Support Engineer in St. Louis, MO

Description

In this role, you'll need strong communication, teamwork, problem-solving and analytical skills, along with a customer-focused mindset. You'll troubleshoot issues, handle escalations and review operational data to spot recurring issues and trends. You'll also share insights that drive continuous improvement. You'll work both on your own and as part of a team, partnering with internal teams, customers and vendors to support endpoint technology, including desktop, productivity, payment and mobility solutions.

Required

• Commitment to building security into all decisions and daily work
• Strong knowledge of supporting the Windows operating system
• Working knowledge of Windows Print, Windows Print Server and thin clients
• Experience with Microsoft Office 365 in cloud and on-premises environments
• Experience with IT service management tools (e.g., ServiceNow, Remedy, SolarWinds)
• Professional written and verbal communication skills
• Organized, thorough and detail-oriented, with strong time management skills
• Proven technical writing skills
• Ability to thrive in a fast-paced, high-demand environment
• Investigate, diagnose and resolve complex issues that don't have known solutions
• Create and publish knowledge documentation from investigation and support work for future use
• Use your own technical expertise, help from senior engineers, knowledge resources and internal tools to find the best fix for customer issues
• Meet service level agreements (SLAs) to manage customer expectations and quality standards

Preferred

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or equivalent experience
• General understanding of Active Directory (GPO, OU, Groups) and Windows Server
• Scripting knowledge (e.g., command line, PowerShell)
• General knowledge of Windows App and Azure Virtual Desktop (AVD)
• General understanding of Android and macOS
• Experience with Cisco AnyConnect
• Splunk experience
• Working knowledge of Agile methodology using Jira
• Task automation and process improvement experience
• Ability to use data analytics to find trends and areas to improve
• Ability to interpret data and build effective dashboards and reports

Company Overview

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodation Contact

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency Statement

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Copyright & Contact

© 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR. 4400 Cox Road, Suite 200 Glen Allen, Virginia 23060. Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.