Desktop Support Engineer - IT Troubleshooter

NSC Global; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

NSC Global in Houston is seeking a Desktop Support Engineer to join our team immediately. You will troubleshoot and resolve end-user hardware and software issues, maintain user accounts, and support IT operations across local and remote users.

The ideal candidate has experience with Windows and Mac OS X, strong communication, and a proactive approach. This direct-hire role offers hands-on problem solving and opportunities to contribute to global IT deployments.

Qualifications

• Experience with desktop hardware and peripherals.
• Experience supporting desktop operating systems (Windows/Mac).
• Strong documentation and communication skills.
• Ability to troubleshoot and resolve end-user issues.

Responsibilities

• Handle end-user help requests via phone and ticketing.
• Document user info, issue details, and resolutions.
• Prioritize and escalate problems to senior staff.
• Apply diagnostic utilities to troubleshoot.
• Install and upgrade software; perform backups.
• Create knowledge base articles.
• Maintain hardware and software documentation.

Skills

Basic computer hardware

Desktop OS support

Application support

Diagnostic utilities

Documentation skills

Strong communication

Team collaboration

Education

Associate degree

Tools

Microsoft Windows

Mac OS X

Job description

NSC Global in Houston is seeking a Desktop Support Engineer to join our team immediately. You will troubleshoot and resolve end-user hardware and software issues, maintain user accounts, and support IT operations across local and remote users.

The ideal candidate has experience with Windows and Mac OS X, strong communication, and a proactive approach. This direct-hire role offers hands-on problem solving and opportunities to contribute to global IT deployments.