Desktop Support Engineer: Fast, Friendly IT Helpdesk

Nsc Global; Seattle (WA); On-site; USD 55,000 - 90,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer to join our team in Seattle. This full-time role supports end users, troubleshoots hardware and software, and documents issues from intake to resolution. The ideal candidate will have experience with Windows and Mac OS X, strong customer service, and solid troubleshooting skills.

We offer a direct hire (W2) opportunity with immediate start. The role requires strong communication, teamwork, and the ability to work in a fast-paced environment.

Qualifications

• Experience supporting desktop hardware and software.
• Experience with Windows and Mac OS X operating systems.
• Excellent customer service and communication skills.
• Ability to document issues and resolutions clearly.
• Familiarity with diagnostic tools and knowledge bases.

Responsibilities

• Field incoming help requests from end users via phone and work orders.
• Document end user information and problem details.
• Build rapport and gather issue specifics from users.
• Prioritize, schedule, and escalate problems as needed.
• Record the problem-solving process and final resolutions.
• Apply diagnostics and install or update software.

Skills

Desktop support

Windows support

Mac OS X

Customer service

Communication

Documentation

Teamwork

Education

Associate degree or 5+ years experience

Tools

Diagnostic utilities

Job description

NSC Global is seeking a Desktop Support Engineer to join our team in Seattle. This full-time role supports end users, troubleshoots hardware and software, and documents issues from intake to resolution. The ideal candidate will have experience with Windows and Mac OS X, strong customer service, and solid troubleshooting skills.

We offer a direct hire (W2) opportunity with immediate start. The role requires strong communication, teamwork, and the ability to work in a fast-paced environment.