Desktop Support Engineer II - Elevate Employee Productivity
Physicians Mutual Insurance Company, Inc.
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Job summary
Physicians Mutual Insurance Company, Inc. in Omaha, NE is seeking a Desktop Support Engineer to provide advanced technical support for employees and workplace technology.
You’ll troubleshoot hardware, software, and connectivity issues, configure and deploy workstations, manage endpoint tools, and deliver customer‑focused assistance while documenting procedures and contributing to projects. The role emphasizes collaboration with IT teams, documentation of solutions, and contributing to
Qualifications
- Bachelor's degree in MIS/CS or related field or equivalent experience.
- 2–3 years of experience supporting hardware, software, applications, or end-user technology.
- Strong knowledge of Windows, Microsoft 365, and endpoint management tools.
- Excellent troubleshooting, communication, and documentation skills.
Responsibilities
- Provide second-level desktop, software, hardware, and network‑related support.
- Troubleshoot complex problems and collaborate with IT teams to implement solutions.
- Configure, deploy, maintain, and support employee workstations and remote access.
- Install and upgrade software, test configurations, and maintain procedures.
- Deliver clear, customer‑focused technical assistance and training.
Skills
Education
Tools
Job description
Physicians Mutual Insurance Company, Inc. in Omaha, NE is seeking a Desktop Support Engineer to provide advanced technical support for employees and workplace technology.
You’ll troubleshoot hardware, software, and connectivity issues, configure and deploy workstations, manage endpoint tools, and deliver customer‑focused assistance while documenting procedures and contributing to projects. The role emphasizes collaboration with IT teams, documentation of solutions, and contributing to
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