Endpoint Desktop Support Specialist II — IT & Project Support

Premier Medical Group of the Hudson Valley; City of Poughkeepsie (NY); On-site; USD 3,444,000 - 4,684,000; Full time

Job summary

Premier Medical Group of the Hudson Valley is seeking a Desktop Support Specialist II to provide end-user IT support across facilities. The role involves incident management, endpoint provisioning, and collaboration on IT projects under the CIO.

Qualifications include 2–3 years of desktop hardware/software experience, strong Windows OS and Intune/O365 familiarity, and solid problem-solving abilities. On-site work and after-hours support are required.

Qualifications

• College or technical school graduate or related work experience.
• Minimum of 2–3 years of progressive computer hardware/software experience.
• Industry certifications are a plus.
• Strong Microsoft desktop OS and endpoint management experience required.
• Knowledge of Microsoft O365 is a plus.
• Knowledge of Intune is a plus.
• Fundamental understanding of network/server concepts and IP addressing/VLANs.

Responsibilities

• Incident management: Monitoring incidents and servicing end user needs.
• Perform activities related to endpoint support of technology.
• Optimize the utilization of endpoint systems.
• Communicate effectively with department, organization, and external entities.
• Deliver timely and high-quality problem resolution and escalation services.
• Supports project initiatives with a team centric approach.
• Request fulfillment: Providing client support for hardware, software, and network services.
• Provisioning: Assisting with the implementation and maintenance of desktop environments.
• Maintenance: Coordinating and scheduling vendors and maintenance providers.
• Break/fix management: Troubleshooting IT hardware and software issues.
• SLA: Managing work to established service levels.
• Team collaboration: Support a team culture to improve performance and metrics.
• Project: Support organizational projects and tasks.
• Vendor relationships: Work with existing vendor relationships in support of end user needs.
• Escalated incidents: Handling escalated incidents.
• Strong analytical and technical aptitude.
• Strong organizational, time management, and problem-solving skills.

Skills

Windows OS

Endpoint management

Analytical skills

Time management

Problem solving

Scripting & automation

Education

College or technical school graduate

Industry certifications are a plus

Tools

Intune

Microsoft 365 / O365

Job description

Premier Medical Group of the Hudson Valley is seeking a Desktop Support Specialist II to provide end-user IT support across facilities. The role involves incident management, endpoint provisioning, and collaboration on IT projects under the CIO.

Qualifications include 2–3 years of desktop hardware/software experience, strong Windows OS and Intune/O365 familiarity, and solid problem-solving abilities. On-site work and after-hours support are required.