Desktop Support Engineer — CAD/Design Focus

DCCM; Fishers (IN); Sur place; USD 50 000 - 72 000; Plein temps

Résumé du poste

DCCM is seeking a Desktop Support Specialist to serve as the primary technology support contact for engineers, designers, project managers, and staff. You will resolve day-to-day issues, manage tickets end-to-end, and maintain hardware/software inventories, primarily from the IND Fishers office.

The role emphasizes strong customer service, thorough problem solving, and collaboration with IT leadership across the organization.

Qualifications

• 2+ years of hands-on desktop support or help desk experience.
• Strong working knowledge of Windows 11 and Microsoft 365.
• Experience with Active Directory and Entra ID (Azure AD).
• Familiarity with AI productivity tools (Claude, Copilot).
• Experience with PC/hardware setup and imaging tools.
• Excellent written and verbal documentation skills.

Responsabilités

• Serve as the first point of contact for tech support via multiple channels.
• Own tickets from intake to resolution and communicate timelines clearly.
• Provide hands-on support for Windows laptops, workstations, peripherals, and AV equipment.
• Configure, deploy, and decommission desktop hardware; maintain asset records.
• Handle onboarding/offboarding, license assignments, and basic account provisioning.
• Administer day-to-day Microsoft 365 tasks and user accounts.

Connaissances

Windows 11

Microsoft 365

Active Directory

Entra ID/Azure AD

Customer service

Troubleshooting

Laptop hardware

Networking basics

Documentation

Formation

Bachelor's degree in IT/CS

Equivalent professional experience

Outils

Freshservice

Autopilot

SmartDeploy

Azure AD / Entra ID

Description du poste

DCCM is seeking a Desktop Support Specialist to serve as the primary technology support contact for engineers, designers, project managers, and staff. You will resolve day-to-day issues, manage tickets end-to-end, and maintain hardware/software inventories, primarily from the IND Fishers office.

The role emphasizes strong customer service, thorough problem solving, and collaboration with IT leadership across the organization.