System Analyst, Central Engineering Eng Mgmt-Admin & IT Support

Con Edison; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Con Edison is seeking a System Analyst to troubleshoot and resolve issues in Central Engineering's CAD infrastructure, including computer workstations and related equipment. The role emphasizes developing procedural documentation and enabling efficient support across LAN/WAN environments.

The ideal candidate has a CS-related degree and 3 years of hands-on troubleshooting and imaging experience, with familiarity in Autodesk CAD products and Windows 11.

Qualifications

• Bachelor's Degree in Computer Science or related technical field is required.
• 3 years of work experience in troubleshooting and problem resolution, root cause analysis, and workstation imaging/configuration.
• Experience with Windows 11 and MS Office 365, SharePoint Online.
• Knowledge of Remote Access technologies is required.
• Experience supporting Autodesk CAD products (AutoCAD, Inventor, Revit) is preferred.

Responsibilities

• Provide troubleshooting, problem diagnosis and resolution for corporate CAD infrastructure.
• Develop and maintain standard operating procedures to resolve problems.
• Support LAN/WAN initiatives for Central Engineering.
• Install, image, and support workstations, laptops, tablets, and peripheral equipment.
• Create and update technical documentation; train staff on current projects and procedures.

Skills

Windows 11

MS Office 365

SharePoint Online

Remote Access

Automation/Scripting

Autodesk CAD (AutoCAD, Inventor, Revit

Education

Bachelor's Degree in Computer Science or related technical field

Tools

AutoCAD

Inventor

Revit

Job description

With minimal guidance, the System Analyst will provide troubleshooting, problem diagnosis and resolution, and general support for the corporate infrastructure in Central Engineerings Computer-Aided Design (CAD). Develop and maintain standard operating technical procedures to resolve problems.

With minimal guidance, the System Analyst will provide troubleshooting, problem diagnosis and resolution, and general support for the corporate infrastructure in Central Engineerings Computer-Aided Design (CAD). Develop and maintain standard operating technical procedures to resolve problems.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

Core Responsibilities

• Ensure implementation of Company safety, health, and environmental programs for employees whose work is directed. Ensure that safe work practices are followed, and the environment is fully protected per Company policy and governmental regulations.
• Commitment to the Way We Work Principles and adheres to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Provide support for all LAN/WAN initiatives for Central Engineering.
• Assist in the support, diagnosis, and configuring of computer equipment.
• Create and update technical procedural documentation as needed.
• Train personnel in the application of current projects, and the procedures, processes, and programs of CE.
• Image, install, and support Engineering and workstations, laptops, tablets and associated equipment.
• Support and administer Central Engineerings document and drawing management system.
• Work with contracted vendors to resolve issues.
• Provide off-hours on-call support when necessary.
• Act as the liaison between department users and the Help Center in solving trouble tickets.
• Install and troubleshoot software/applications on Central Engineering servers, workstations, and laptops.
• Maintain an up-to-date inventory of all workstations, laptops, tablets, printers, plotters, and peripheral equipment throughout Central Engineering using Computer Cost Central, and Active Directory.
• Work with users, teammates, and Insight Enterprise as a Computer Resource Coordinator to manage software and hardware inventory as needed.
• Perform other related tasks and assignments as required.
• Manage projects as assigned by his or her manager.

Qualifications

Required Education/Experience

• Bachelor's Degree in Computer Science or related technical field and 3 years' of work experience in troubleshooting and problem resolution, root cause analysis, as well as experience in workstation configuration and imaging.

Relevant Work Experience

• Experience with Windows 11 and MS Office 365, Microsoft SharePoint online, required.
• Working knowledge of Remote Access technologies, required.
• Programming, Windows Scripting, and automation experience, preferred.
• Experience supporting Autodesk's quite of products such as AutoCAD, Inventor, Revit, etc., preferred.

Skills and Abilities

• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Willing and able to lift desktop computers, and bend, stoop, kneel and/or sit for long durations.
• Able and willing to travel to company locations throughout the Company service territory, as needed.
• Willing and able to wear appropriate attire and PPE for the work location and duties.