Remote CAD Design Support Specialist
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems seeks a CAD Specialist to provide technical support for Civil 3D, MicroStation, ORD, OpenRoads, OpenBridge, and ProjectWise.
Based in Baltimore, MD, this contract-to-hire role offers remote flexibility and works with IT and project teams to troubleshoot issues, deploy updates, and train users.
Strong communication and 3+ years in CAD environments required; Bentley experience preferred; daily ticketing and knowledge base maintenance.
Qualifications
- 3+ years of experience supporting Civil 3D and CAD design environments.
- Hands-on experience with Bentley ORD and MicroStation.
- Experience providing technical support and troubleshooting for engineering or design software.
- Strong customer service, communication, and coordination skills.
Responsibilities
- Provide technical support for Civil 3D, ORD, OpenRoads, OpenBridge, and ProjectWise through phone, email, and remote support sessions.
- Troubleshoot and resolve software installation, licensing, configuration, and performance issues.
- Maintain and update knowledge base articles, technical documentation, and support resources.
- Partner with IT and project teams to implement software updates, patches, and new releases.
- Conduct user training sessions and develop documentation covering best practices and workflows.
- Track, manage, and resolve support requests through the internal ticketing system.
- Assist end users with software-related questions and workflow improvements within CAD and design environments.
Skills
Education
Tools
Job description
TEKsystems seeks a CAD Specialist to provide technical support for Civil 3D, MicroStation, ORD, OpenRoads, OpenBridge, and ProjectWise.
Based in Baltimore, MD, this contract-to-hire role offers remote flexibility and works with IT and project teams to troubleshoot issues, deploy updates, and train users.
Strong communication and 3+ years in CAD environments required; Bentley experience preferred; daily ticketing and knowledge base maintenance.
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