Help Desk - L1

Apex Systems; New Albany (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Employee Stock Purchase Plan

HSA

EAP

Job summary

Everforth Apex Systems is seeking a Help Desk Technician to provide first-level technical support for retail store operations, troubleshooting POS systems, printers, and mobile devices. This role requires strong customer service and the ability to communicate technical information clearly in a fast-paced retail environment.

You will document incidents in the ticketing system, assist with device setup, and escalate complex issues as needed while ensuring minimal store downtime and high user

Qualifications

• Experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
• Strong troubleshooting skills across hardware, software, and mobile devices.
• Experience supporting POS systems, printers, or retail technology is preferred.

Responsibilities

• Provide first-level technical support for retail store personnel via phone, email, and remote support tools.
• Troubleshoot and resolve issues involving POS systems, receipt printers, label printers, scanners, and related peripherals.
• Support and manage mobile devices, including smartphones, tablets, and handheld inventory devices.
• Document incidents, service requests, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Assist with device setup, configuration, software installations, and equipment replacements.
• Deliver excellent customer service while communicating technical information in an easy-to-understand manner.
• Monitor support queues and ensure timely resolution of issues to minimize store downtime.

Skills

Customer service

Troubleshooting

POS systems

Printers

Mobile devices

Remote support tools

Ticketing systems

Communication skills

Education

Associate degree

CompTIA A+

Tools

MDM solutions

Windows OS

Job description

Job#: 3051046

Job Description:

Help Desk Technician (Retail Support)

We are seeking a customer-focused Help Desk Technician to provide technical support for retail store operations. This individual will serve as the primary point of contact for end users, assisting with troubleshooting and resolving issues related to point-of-sale (POS) systems, printers, mobile devices, and other in-store technology. The ideal candidate has strong customer service skills, enjoys working directly with users, and can effectively diagnose and resolve technical issues in a fast-paced retail environment.

Key Responsibilities

• Provide first-level technical support for retail store personnel via phone, email, and remote support tools.
• Troubleshoot and resolve issues involving POS systems, receipt printers, label printers, scanners, and related peripherals.
• Support and manage mobile devices, including smartphones, tablets, and handheld inventory devices.
• Document incidents, service requests, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Assist with device setup, configuration, software installations, and equipment replacements.
• Deliver excellent customer service while communicating technical information in an easy-to-understand manner.
• Monitor support queues and ensure timely resolution of issues to minimize store downtime.

Required Qualifications

• Previous experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
• Strong troubleshooting skills across hardware, software, and mobile devices.
• Experience supporting POS systems, printers, or retail technology is preferred.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Familiarity with ticketing systems and remote support tools.

Preferred Qualifications

• Experience supporting retail store environments.
• Knowledge of mobile device management (MDM) solutions.
• Understanding of Windows operating systems and basic networking concepts.
• Associate degree or relevant technical certifications are a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.