Airport IT Field Support Technician

Essintial Enterprise Solutions LLC; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Essintial Enterprise Solutions LLC is seeking a full-time on-site IT field support specialist at an airport. You will ensure proper operation and maintenance of IT equipment, coordinate onsite interventions with customers and internal teams, and uphold high levels of customer service in accordance with SLAs.

Responsibilities include on-site repairs, timely communication, and coordinating resolutions with appropriate resolver groups to meet contract terms.

Qualifications

• Must have dealt directly with external customers delivering to SLAs.
• Familiar with hardware install and repairs.
• Flexibility to adapt to changing needs of customers and contracts supported.
• Maintain a calm and professional demeanor at all times.
• MUST pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks).
• Minimum 2 years of onsite support experience and repairs of PCs, Printers, and LAN, WAN equipment.

Responsibilities

• Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
• Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk.
• Maintain the highest level of customer service.
• Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA.
• Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.

Skills

External customer interaction

Hardware install/repair

Flexibility

Professional demeanor

Background checks

Onsite support experience

Job description

Description

This is a full-time position located at an airport, the key responsibilities of which are to provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). Functions & Responsibilities:? Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services? Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk? Maintain the highest level of customer service? Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA? Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group

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Functions & Responsibilities?

• Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services?
• Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk?
• Maintain the highest level of customer service?
• Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA?
• Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group

Requirements

Skills / Qualifications?

• Must have dealt directly with external customers delivering to SLAs?
• Must be familiar with hardware install and repairs?
• Flexibility to adapt to changing needs of customers and contracts supported?
• Maintain a calm and professional demeanor at all times?
• Familiarity with safety procedures and anti-static precautions.?
• Professional appearance, attitude and ethical behavior required.
• MUST be able to pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks)
• Minimum Education Requirements / Certification :? Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment